Driver Operations Specialist (part-time)
- Pay
- $22 per hour
- Location
- Milwaukee, WI · On-site
- Job type
- Part-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- customer support
- CRM tools
- written communication
Also useful
- Salesforce
- Slack
What You'll Do
- Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts
- Thrive in a fast-paced environment tackling an array of customer issues
- Become an expert on our services and spread the love of Via everywhere
- Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile
- Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer's experience
- Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
- Learn our tools & product inside and out- while supporting other teams
Who You Are
- Clear communicator with excellent reading comprehension and writing skills
- Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, Slack, previous CRM tools like Salesforce a plus
- Great listener and conversationalist
- A well-rounded team player who takes ownership of (and pride in) your work
- Someone with a strong work ethic and an entrepreneurial spirit
- Dynamic; willing to wear multiple hats and work on projects of all types
- You take initiative to solve problems and get the job done
- Located in Milwaukee, Madison, or Appleton area.
- Empathetic and the able to put yourself in the customer's shoes
- Able to work 10:00AM-6:30PM EST, open to weekends
Compensation and Benefits
- $22/hour
- Approx. 30 hours / week
Ready to join the ride?
Via is an equal opportunity employer.
About Via
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals
As a Driver Operations Specialist, you'll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. The Driver Operations Team serves as a direct bridge between the Via's brand and the people who actually deliver our services.
We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.
This is a part-time, contract role expected to be in the field about 30 hours / week.:
From Via's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Driver Operations Specialist (part-time) role at Via, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Driver Operations Specialist (part-time) role at Via?
The Driver Operations Specialist (part-time) posting at Via states compensation of $22 per hour. It is listed as a part-time position. Final pay may depend on location, experience, and interview evaluation on Via's official career site.
Where is the Driver Operations Specialist (part-time) job at Via located?
This Driver Operations Specialist (part-time) position at Via is located in Milwaukee, WI (On-site). Always check Via's application page for specific state eligibility or relocation policies.
What qualifications are required for Driver Operations Specialist (part-time) at Via?
For the Driver Operations Specialist (part-time) role, Via highlights experience with customer support, CRM tools, written communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Driver Operations Specialist (part-time) position at Via?
This listing links directly to Via's Greenhouse application page. You can apply directly on Via's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.