Enterprise Account Manager

About the role

As an Enterprise Account Manager, you will own and grow a portfolio of existing customers (250-300 accounts), focusing on retention, expansion, and long-term account development. This role is centered on building strong relationships, identifying growth opportunities, and ensuring customers realize ongoing value from Summit’s solutions.

This is a role for individuals who are energized by account ownership and long-term growth, where maintaining and expanding recurring revenue directly impacts both customer success and earning potential.

You’ll partner closely with customers to understand their evolving needs, identify opportunities for expansion, and guide them through solution enhancements over time. Success in this role comes from proactive engagement, strong account planning, and the ability to balance retention with growth.

Location: Western U.S. The role is best served close to Summit’s data center markets – Seattle, the Bay Area, Phoenix, Denver, and Dallas – where you’ll be near the infrastructure and the accounts you’re supporting.

What You’ll Do

• Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
• Maintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunities
• Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts
• Own renewal strategy and execution, ensuring retention and long-term account stability
• Partner with internal teams to align solutions with customer needs and priorities
• Monitor account health, usage trends, and risk signals to proactively address churn and contraction
• Maintain accurate forecasting and pipeline visibility for expansion opportunities

What You’ll Deliver

• Strong net revenue retention and growth across your portfolio
• Expansion of recurring revenue through upgrades, add-ons, and new services
• High customer satisfaction and long-term account stability
• Clear account plans with visibility into risks, opportunities, and next steps
• Consistent achievement of retention and growth targets

You’ll Thrive in This Role If You

• Are comfortable owning long-term customer relationships and revenue outcomes
• Are motivated by performance tied to both retention and expansion of revenue
• Take a proactive, structured approach to account planning and growth
• Can identify expansion opportunities and confidently position additional solutions
• Balance strong relationship management with a focus on revenue outcomes
• Stay organized and disciplined across multiple accounts and priorities

Bonus Points

• Experience in account management within infrastructure, cloud, or managed services
• Strong understanding of recurring revenue models
• Experience driving expansion within existing customer bases
• Ability to navigate technical conversations and solution positioning

How We Work at Summit

• How you approach the work matters just as much as what you do. At Summit, our core values show up in how we make decisions, work together, and support our customers.
• We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it.

Our Core Values

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Benefits

Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here’s a snapshot of what that looks like:

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it
• Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
• 401(k) with 4% match – we invest alongside you
• Parental Leave – paid time for the moments that matter most
• Life & Disability Insurance – built-in peace of mind
• Wellness Support – resources for your mental and physical health
• Free Colocation & Cloud Access – build and experiment in real environments
• Work From Anywhere – remote-friendly by design
• A low-ego, get-it-done culture – come as you are, do great work

Compensation

This role is designed for individuals who are motivated by both retaining and growing revenue within an existing customer base. Compensation includes a performance-based component tied to net revenue retention and account growth, rewarding both stability and expansion.

With clear targets and accelerator opportunities tied to performance, strong account management and expansion efforts directly translate into increased earnings.

Earn a base salary of $85,000 – $105,000 annually. Combined with the commission plan, you have the opportunity to double your base salary through strong performance. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table, and where you want to grow.

Internal candidates may see variations based on current role, compensation, and progression at Summit. Same thoughtful approach, just with additional context.