AI & Machine LearningDirect Ashby career site

Enterprise Customer Success Manager

Pay: $120,000 – $180,000 per year
Location: San Francisco, CA (Remote)
Job type: Full-time
Level: Senior
Experience: 5+ years
Listed: 31 days ago

Skills & highlights for this role

REST APIs
SQL
escalation management
log analysis

Also useful

telephony systems
conversational AI
distributed systems debugging

What you'll do

Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter.
Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.

Qualifications

5+ Years in Technical Customer-Facing Roles - Experience as a TAM, CSM, Deployment Strategist or similar role owning post-sales success and enterprise customer outcomes.
API & Integration Exposure - Reading/writing REST/JSON, interpreting logs, querying data with SQL and understanding how systems integrate in production.
Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners.
High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.

Nice to haves

Startup experience or early-stage CSM experience
Experience with AI/ML, conversational AI, or telephony systems
Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
Background working with voice workflows, call flows, or contact center tech
Experience building CSM playbooks or customer onboarding frameworks

Salary

$120k - $180k base + meaningful equity + benefits.

Gorgeous office in Levi's Plaza, San Francisco
We are open to remote for this position
Additional Information

About Bland AI

At Bland, we’re building the most human AI phone agents in the world.

We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com helping them deliver friendly, helpful, and human-like conversations at massive scale.

And now we’re hiring our next game-changing teammate: a Customer Success Manager (CSM) who lives at the intersection of customer success, and solutions.

Why this role exists

We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.

That’s the founding Customer Success Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.

Why You’ll Love This Role

You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.

You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs.

And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve.

Equal opportunity and legal notices

Bland is an equal opportunity employer. We are committed to proving equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic.

Bland participates in the E-Verify employment verification program. All new hires are required to complete the Form I-9, and employment will be verified though E-Verify as part of the onboarding process.

Read the original posting

From Bland AI's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

What is the salary for the Enterprise Customer Success Manager role at Bland AI?

The Enterprise Customer Success Manager posting at Bland AI states compensation of $120,000 – $180,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Bland AI's official career site.

Where is the Enterprise Customer Success Manager job at Bland AI located?

Yes, this Enterprise Customer Success Manager opening at Bland AI is listed as San Francisco, CA (Remote). Always check Bland AI's application page for specific state eligibility or relocation policies.

What qualifications are required for Enterprise Customer Success Manager at Bland AI?

For the Enterprise Customer Success Manager role, Bland AI highlights 5+ years of relevant experience; experience with REST APIs, SQL, escalation management, log analysis. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Enterprise Customer Success Manager position at Bland AI?

This listing links directly to Bland AI's Ashby application page. You can apply directly on Bland AI's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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