Enterprise Technical Account Manager, AMER
- Pay
- $115,500 per year
- Location
- Boston, Chicago, New York, San Francisco
- Job type
- Full-time
- Level
- Senior
- Experience
- 4+ years
- Listed
- 31 days ago
Skills & highlights for this role
- API integration
- enterprise account management
- SaaS product support
- technical troubleshooting
Stated benefits & perks
- Health
- Dental
- 401k match
- Flexible pto
About the Role
Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing Americas region. You'll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client's ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.
You'll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you'll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.
Once You Are Here You Will
- Own the end-to-end technical integration of our API-driven platform into each client's ecosystem
- Troubleshoot recurring technical issues and drive escalations through to resolution
- Manage a portfolio of enterprise accounts, tracking API usage to protect retention, growth, and satisfaction
- Partner with Customer Success Managers and Engineering to deliver a strong client experience
- Design and continuously improve customer onboarding processes
- Identify new technology partnerships and integration opportunities that expand our ecosystem
- Guide customers through expectation-setting conversations that build long-term trust
- Support escalated tickets alongside the broader support team
What We Need You to Bring to the Table
- 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant,, or similar technical client-facing role
- Experience owning API integrations end-to-end for enterprise-level accounts
- Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
- Proven experience with SaaS based products
- High level of problem-solving attitude in a troubleshooting environment
- Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
- Stay calm, patient, and professional while managing high-stakes customer relationships
- Analytical understanding with a high focus on data-driven decision-making
What's in IT for You
- Learning budget and LinkedIn Learning
- Competitive salaries & 401(k) plan w/match
- Medical, dental, & life insurance
- Flexible PTO
- Mental health support with Nilo.health
About Talon.one
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Today, over 250 of the world's most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
About the Team
Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing client requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company.
Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths.
The estimated total compensation for this role is $115,500, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time. For this role, you must be located within commuting distance of one of our US hubs: New York, Chicago, San Francisco, or Boston.
From Talon.One LinkedIn Jobs's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Enterprise Technical Account Manager, AMER role at Talon.One LinkedIn Jobs, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
All Account Manager jobs- Technical Account ManagerCyberhaven · United States | South Carolina | New England…
- Sr. Cloud Technical Account Manager, ES - NAMER - US-SUPAmazon Web Services, Inc. · Boston, MA
- Technical Success Manager - Public SectorNew Relic · Arlington, VA
- Associate Technical Account ManagerRecorded Future · Boston, MA
- Technical Account ManagerLiteLLM · United States | San Francisco
- Technical Account Manager 2 - WestDatadog · Denver, CO
Common questions
What is the salary for the Enterprise Technical Account Manager, AMER role at Talon.One LinkedIn Jobs?
The Enterprise Technical Account Manager, AMER posting at Talon.One LinkedIn Jobs states compensation of $115,500 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Talon.One LinkedIn Jobs's official career site.
Where is the Enterprise Technical Account Manager, AMER job at Talon.One LinkedIn Jobs located?
This Enterprise Technical Account Manager, AMER position at Talon.One LinkedIn Jobs is located in Boston, Chicago, New York, San Francisco. Always check Talon.One LinkedIn Jobs's application page for specific state eligibility or relocation policies.
What qualifications are required for Enterprise Technical Account Manager, AMER at Talon.One LinkedIn Jobs?
For the Enterprise Technical Account Manager, AMER role, Talon.One LinkedIn Jobs highlights 4+ years of relevant experience; experience with API integration, enterprise account management, SaaS product support, technical troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Enterprise Technical Account Manager, AMER position at Talon.One LinkedIn Jobs?
This listing links directly to Talon.One LinkedIn Jobs's Greenhouse application page. You can apply directly on Talon.One LinkedIn Jobs's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.