Equine Pharmacy Customer Care Specialist
- Pay
- $18 – $20 per hour
- Location
- Lexington, KY · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 31 days ago
Skills & highlights for this role
- Pharmacy Technician license
- tier II customer support
- multi-channel support
- problem resolution
- CRM systems
Also useful
- pharmacy operations knowledge
Stated benefits & perks
- Health
- Dental
- 401k match
- Pto
- Tuition
Essential Functions
- Provide tier II support with the Customer Care Operations team
- Identify, investigate, and resolve in-depth customer issues and concerns through multi-channel communications - phone, email, and chat.
- Deliver high-quality professional resolutions to all internal and external customers
- Be the subject matter expert on all internal and online systems and processes; can readily assist all equine internal and external customers
- Identify system, customer, and quality trends
Required Skills & Abilities
- Extremely customer-focused, providing the best customer experience at every touch
- High-touch performer based on quality, speed, and resolution
- An excellent oral & written communicator
- Active and responsive problem solver
- Adaptable to change, feedback, and direction; continually performance-focused
- Strong multi-tasker
- Detail-oriented with a sense of urgency
- Team-centric and collaborative
- 1-3 years' experience in an equine customer service environment
- Excellent performance and attendance record
- Thorough knowledge of departmental processes, procedures, and policies
- Exceptional verbal and written communication; can speak and write intelligently, clearly, and concisely to get messages across that have the desired effect
- Problem solver; looks beyond the obvious and doesn't stop at the first answer
- Strong organizational and time management skills are a must
- Pharmacy Technician License or willing to obtain
- Ability to work extended hours and weekends on occasion.
What's in it for you
- A comprehensive benefits package that includes health, dental, and flexible spending accounts
- 401(k) retirement plan with a generous company contribution to help you save for the future
- Company-paid life and disability insurance
- Access to voluntary insurance options
- A generous paid time off program that increases every year
- Tuition reimbursement
- Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
Pay Range $18—$20 USD
Why We Do What We Do
At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.
About Wedgewood Pharmacy
At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.
Must be within a commutable distance of Lexington, Kentucky
Great Care, Delivered™ isn't just a promise; it's a commitment to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!
Wedgewood Pharmacy is the perfect place for you! As the nation's largest and most trusted provider of compounded veterinary medications, we're looking for enthusiastic individuals to join our mission!
The CC Equine Specialist is a key operational role and high-level performer, responsible for delivering the highest-quality support and complete knowledge for equine customer support solutions and services, providing an extraordinary experience for our Wedgewood Equine customers.
Equal opportunity and legal notices
Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.
From Wedgewood Pharmacy's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Equine Pharmacy Customer Care Specialist role at Wedgewood Pharmacy, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Equine Pharmacy Customer Care Specialist role at Wedgewood Pharmacy?
The Equine Pharmacy Customer Care Specialist posting at Wedgewood Pharmacy states compensation of $18 – $20 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Wedgewood Pharmacy's official career site.
Where is the Equine Pharmacy Customer Care Specialist job at Wedgewood Pharmacy located?
This Equine Pharmacy Customer Care Specialist position at Wedgewood Pharmacy is located in Lexington, KY (On-site). Always check Wedgewood Pharmacy's application page for specific state eligibility or relocation policies.
What qualifications are required for Equine Pharmacy Customer Care Specialist at Wedgewood Pharmacy?
For the Equine Pharmacy Customer Care Specialist role, Wedgewood Pharmacy highlights 1+ year of relevant experience; experience with tier II customer support, multi-channel support, problem resolution, CRM systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Equine Pharmacy Customer Care Specialist position at Wedgewood Pharmacy?
This listing links directly to Wedgewood Pharmacy's Greenhouse application page. You can apply directly on Wedgewood Pharmacy's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.