F2P Customer Success Associate
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Entry level
- Listed
- 23 days ago
Skills & highlights for this role
- customer support
- email and chat support
- conflict resolution
Also useful
- Intercom
Stated benefits & perks
- Health
- Dental
- Vision
- 401k
- Flexible hours
What you’ll do as a Customer Success Associate
- Provide exceptional customer service through demonstrating product knowledge
- Effectively communicate with our users across several channels - email, chat, and social media
- Promote Sleeper through your conflict resolution abilities and effective communication skills
- Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions
What you’ll bring to the table
- Competence with Intercom is preferred but not required
- Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
- Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required
- Sleeper fandom!
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k)
- Flexible working hours and remote work options
- Opportunities for career advancement
What we offer
Sleeper believes in quality over quantity, and intentionally keeps our team small as a result. In past roles, we found it very hard to make a big impact when companies grow too large in size, which has a detrimental effect on the product and the impact any single individual can have. Our team includes designers, engineers, product experts, and finance & operation focused on one thing - connecting people over sports.
- We believe in fair and equitable pay. Certain locations in the United States require job postings to include a reasonable estimate of the base salary range and/or a general description of benefits and other compensation applicable to the role.
- Headquartered in Las Vegas, NV, Sleeper is backed by Silicon Valley’s top investors, including Andreessen Horowitz, General Catalyst, and Expa.
About Sleeper
Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports. Currently, we are looking for highly motivated customer support associates to join our Customer Success team.
Join our team
The customer support role at Sleeper is the heartbeat of the company. You will play a key role in supporting and nurturing our user relationships, by collecting the voice of the customer and funneling feedback to appropriate channels.
You will join a small, but passionate team that acts as the front-line to our users, and help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests.
Successful candidates for this job are skilled problem-solvers who are adept at asking questions to help distill the causes and intent of our users. In addition, a high degree of empathy and customer-centric personality is required for the role.
Equal opportunity and legal notices
Competitive salary plus benefits including Medical, Dental, PTO, 401k. Please note that the salary range for this role takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The policy of Sleeper is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Sleeper is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
You may request reasonable accommodations by sending an email to.
From Sleeper's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this F2P Customer Success Associate role at Sleeper, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the F2P Customer Success Associate job at Sleeper located?
Yes, this F2P Customer Success Associate opening at Sleeper is listed as Remote (US). Always check Sleeper's application page for specific state eligibility or relocation policies.
What qualifications are required for F2P Customer Success Associate at Sleeper?
For the F2P Customer Success Associate role, Sleeper highlights experience with customer support, email and chat support, conflict resolution. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the F2P Customer Success Associate position at Sleeper?
This listing links directly to Sleeper's Ashby application page. You can apply directly on Sleeper's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.