Facilities Services Senior Director

About the role

Welcome to Whataburger Careers!

Our Flavor — Why Whataburger

Whataburger isn’t just a fast-food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.

Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.

Your Recipe for Impact — What You’ll Do

As a Facilities Services Senior Director, you'll lead the strategies, programs, and teams that keep our restaurants operating at their best. By developing scalable facilities and asset management solutions, you'll help drive restaurant readiness, operational excellence, asset reliability, and financial performance across the business.

In this role, you'll Make a Difference by creating maintenance strategies that improve restaurant uptime, service quality, and long-term asset performance. You'll Serve with Heart by ensuring our restaurants have the safe, reliable facilities they need to deliver exceptional experiences for Team Members and Guests.

You'll Win as One by partnering across Operations, Finance, Development, Supply Chain, Technology, and Human Resources to align facilities services with business priorities. And you'll Move Forward Boldly by driving innovation, continuous improvement, and data-driven decisions that strengthen operational performance and support future growth.

Day-to-Day Ingredients — Responsibilities

As a Facilities Services Senior Director, you will

• Lead facilities services operations across multiple markets.
• Develop strategies that improve asset reliability and restaurant readiness.
• Create operational and financial plans that support business objectives.
• Analyze performance, workforce, and financial trends to identify opportunities and risks.
• Partner with Finance on budgets, forecasts, and business cases.
• Lead enterprise maintenance programs, standards, and service models.
• Develop asset management and lifecycle strategies.
• Optimize staffing, vendor, and service delivery models.
• Lead and develop multiple levels of leadership.
• Build succession plans and strengthen organizational capability.
• Influence cross-functional business decisions and priorities.
• Champion continuous improvement, standardization, and service excellence.
• Ensure compliance with safety, governance, and financial control standards.
• Perform other duties as assigned.

The Sauce — Pay & Perks

As a Facilities Services Senior Director, you will receive

• Competitive Weekly Pay
• Relocation package provided
• Bonus Program
• 5 weeks of PTO Starting on Day One
• Flex Weeks
• Paid Corporate Holidays
• Paid Parental Leave
• 401(k) match $1/$1 up to 4%
• Competitive Medical, Dental, and Vision Benefits
• Short-term and Long-term Disability Benefits
• Opportunities for Career Development and Growth
• Whataburger Family Foundation - Scholarship Program (dependents also eligible) and Hardship Grant Assistance
• Cell Phone Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and recognition for all you do
• Retirement Celebration Program

As a Facilities Services Senior Director, you must have

• Bachelor's degree or equivalent work experience.
• 12+ years of experience in facilities services, maintenance operations, or related fields.
• Experience leading multi-site operations and maintenance organizations.
• Experience developing and executing operational and financial strategies.
• Expertise in facilities services, asset management, and lifecycle planning.
• Experience managing large budgets, forecasts, and business cases.
• Experience leading leaders and developing high-performing teams.
• Strong financial, analytical, and problem-solving skills.
• Ability to influence decisions across diverse stakeholder groups.
• Ability to adapt to and learn the technology platforms, systems, applications, and equipment used in the role.

Extra Toppings — Desired Experience

As a Facilities Services Senior Director, we prefer you to have

• Experience supporting large-scale restaurant, retail, hospitality, or multi-unit operations.
• Experience leading enterprise maintenance or facilities services programs.
• Expertise in vendor strategy, contract management, and service delivery optimization.
• Experience with capital planning and asset investment strategies.
• Experience driving organizational change and continuous improvement initiatives.
• Experience using operational and financial metrics to drive business performance.
• Experience building cross-functional partnerships with senior leaders.
• Experience developing long-term workforce and succession strategies.

Where & How You’ll Work

• This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays.
• In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities.
• The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills.

• Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.
• *Eligibility rules may apply to specific benefits
• 300 Concord Plaza Dr San Antonio TX 78216-6903