Fiber Field Technician - Installation

About the Role

This is a full-time, in-person role.

• Honest Networks is seeking Field Technician Installers who are enthusiastic about expanding our internet network services! As an Installer, your primary responsibility will be installing equipment, terminating connections, conducting tests, and troubleshooting various cabling for our residential customers. We cover metro regions in New York City, suburban neighborhoods like Westchester County, NY, and nearby cities like Jersey City, NJ, and Stamford, CT.
• This position offers a dynamic, fast-paced work environment where you will be responsible for independently completing up to 5 residential installations per day. As an Installer, it is essential to be comfortable and willing to utilize public transportation to commute to and from appointments within New York City and the surrounding areas.
• At this time, Honest Networks does not offer visa sponsorship or work authorization assistance.

Responsibilities

• Install networking equipment in customers' apartments, ensuring proper setup and configuration.
• Monitor network performance and promptly address and resolve connectivity issues to maintain optimal service.
• Provide knowledgeable guidance to customers on optimizing network performance and resolving basic connectivity issues or concerns.
• Ensure excellent customer service by addressing concerns promptly and professionally.
• Collaborate with Honest's management and staff to resolve complex networking issues promptly.
• Maintain accurate records of troubleshooting activities, including detailed problem descriptions, actions taken, and resolutions implemented.
• Manage appointment calendar and meet scheduled appointment windows.

Requirements

• 1-3 years of experience with fiber-optic installation, low-voltage wiring, splicing, or network maintenance
• Ability to conduct fusion and mechanical splicing of fiber strands
• Use OTDR and VFL to test and certify fiber lines
• Bonus:
• Is comfortable with fusion splicing
• Comfortable using mass transit to commute during the day while traveling to and from appointments
• Ability to read, understand, and communicate in English
• Ability to work independently and collaboratively in a fast-paced environment
• Exceptional attention to detail and organizational abilities
• Excellent communication and interpersonal skills for effective customer interaction
• Familiarity working with hand and power tools
• Capable of lifting up to 55 lbs.
• Ability to work in all weather conditions year-round
• Willing to adopt a flexible work schedule
• Comfortable working in confined spaces
• Basic computer skills are required.
• Authorized to work in the U.S.
• Ability to pass a background check and drug screening

Benefits

• Attractive salary (estimate of $27-36/hr) based on level of capabilities and experience
• Performance bonus potential
• Paid-time off (PTO)
• Medical, vision, and dental benefits
• Metro card reimbursement