Field Application Engineer - Battery Energy Storage Systems

What We Offer

• A highly competitive salary and robust benefits package, including comprehensive health coverage and an attractive equity/stock options program within our NYSE-listed company.
• The opportunity to contribute directly to a meaningful scientific project-accelerating the global energy transition-with a clear and broad public impact.
• Work in a dynamic, collaborative, and innovative environment at the intersection of AI and material science, driving the next generation of battery technology.
• Significant opportunities for professional growth and career development as you work alongside leading experts in AI, R&D, and engineering.
• Access to state-of-the-art facilities and proprietary technologies are used to discover and deploy AI-enhanced battery solutions.

What we Need

We are seeking a Field Application Engineer (FAE) to lead field deployment, technical support, and after-sales service for advanced battery and energy-storage systems.

The successful candidate will support customers through onsite service, phone-based technical assistance, and remote troubleshooting. Responsibilities include system installation, commissioning, maintenance, issue resolution, and performance monitoring. This role requires hands-on experience with both hardware and software and the ability to diagnose system-level issues involving batteries, battery management systems (BMS), power electronics, communication networks, and cloud- or edge-based software.

The candidate will work closely with customers, engineering teams, manufacturing partners, and business-development teams. Occasional after-hours support and domestic travel will be required based on customer and project needs.

Essential Duties and Responsibilities

• Serve as the primary technical contact for customers and answer product-related questions by phone, email, and remote-support tools.
• Lead onsite installation, commissioning, configuration, testing, maintenance, and system upgrades.
• Troubleshoot hardware, software, communication, and system-integration issues involving battery packs, BMS, EMS, PCS, inverters, gateways, and edge devices.
• Analyze system logs, operating data, fault codes, and alarms to identify root causes and recommend corrective actions.
• Work with engineering and quality teams to resolve field issues, verify solutions, and improve product reliability.
• Develop service procedures, troubleshooting guides, technical documentation, and customer-training materials.
• Provide occasional after-hours support and travel domestically to customer and project sites as required.

Required Qualifications

• Experience with batteries, BMS, energy-storage systems, power electronics, EV charging systems, or renewable-energy products.
• Experience commissioning or servicing battery packs, BMS, EMS, PCS, inverters, or cloud-connected energy systems.
• Familiarity with battery operating parameters, fault alarms, protection functions, state of charge, and state of health.
• Experience using diagnostic tools such as multimeters, oscilloscopes, CAN analyzers, and data loggers.
• Basic experience with Python, Linux, firmware updates, network configuration, or system-log analysis.
• Knowledge of battery safety, electrical safety, and applicable industry standards.

Pay and benefits

The salary range for this position as required under applicable pay transparency laws.

Salary Range $90,000—$120,000 USD