Field Service Engineer II - US East

About the role

At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease.

We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges.

Our culture rewards accountability and cross functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.

Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a Field Service Engineer II to join a dynamic team of professionals supporting Alamar's automated instrument for high-precision proteomic analysis.

Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and as an early hire offers the opportunity to make meaningful impact on the development of our field service team. The role has significant opportunities to collaborate closely with Engineering and R&D teams.

Primary Responsibilities

• Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar's ground breaking ARGO platform in customer facilities
• Provide exceptional levels of remote and on-site customer support throughout east, south east US, and beyond. Preferred location is Baltimore, MD or Philadelphia, PA. This is a field based role where daily activities are in customer laboratories. This role involves travel by car, train, and air to reach customer sites. Candidates must have easy access to major airport plus willingness and ability to travel on short notice.
• Initiate and cultivate positive relationships with customers and colleagues
• Address customer requests rapidly including documenting in CRM system
• Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
• Provide valuable Voice of Customer insights to inform product improvements
• Create and refine scalable customer support processes which allow for future growth
• Create / review technical work instructions, manuals, and bulletins

Qualifications

• Positive "can do" attitude a must
• Adaptable self-motivated person with an attention to detail
• Bachelor's degree or equivalent in related field (prefer 1-3 years of field-based experience in bio-tech industry)
• Exceptional ability to communicate across all organizational levels, including executives
• Pragmatic thinker with a clear and effective approach to problem-solving
• Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
• Demonstrated technical skills including ability to diagnose electrical, electromechanical and fluidic sub systems
• Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
• Desire, ability, and willingness to travel from your home location to customer sites throughout South East, Eastern US, and beyond when needed., with possibility of some global travel

Additional information

Are you a customer focused, positive, can-do, self-motivated, goal-oriented, engineer? Do you want to work with a team who truly works together to accomplish goals? We want to hear from you.

Pay and benefits

The base salary range for this full-time position is $120,000 - $140,000 + bonus + equity + benefits. Our salary ranges are determined by work location, job-related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.