Field Service Engineer 2 - 2nd Shift

About the role

Primary Function of Position

This position will install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills.

Essential Job Duties

• Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
• Coordinate and perform system and hardware delivery and installation.
• Competent in knowledge and implementation of O.R. protocol and HIPAA standards.
• Complete all administrative duties, which include but not limited to; Spare parts inventory, Field

Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes

• Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
• Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc
• Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
• Complete all required training items to include, but not limited to; equipment training for all

Additional information

Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management

Maintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system

Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required

• Provide technical support to end-users and other Intuitive employees
• Conduct training sessions at ISI, training centers and hospitals
• Understand and comply with all department and company policies
• Provide management with a quarterly territory review and assessment
• Complete all administrative tasks in the required time frame
• Ability to Travel ~60% within the travel and expense policy Ad hoc tasks assigned by management
• Reside within 30 miles of assigned territory location
• Willing to work a flex shift, second shift, or other type of shift as required by territory assignment and management
• Demonstrate individual characteristics expected of Intuitive personnel (e.g. Character, capacity, energy, experience)

Required Skills and Experience

• Good written and oral communication skills
• General computer skills
• Strong administrative and record keeping skills
• Clean driving record

Required Education and Training

• Associate's degree in related field or equivalent training/experience preferred

Working Conditions

• Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.

Preferred Skills and Experience

• 1-3 years of Field Service Experience preferred
• Proven track record of troubleshooting electro-mechanical systems preferred

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate's experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the candidate's qualifications, consistent with applicable law.

Accommodation & Accessibility Notice

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.