Field Service Engineer

About the role

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

How brave are you? We are a high-tech company providing machine tools and laser technology and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 70 TRUMPF locations.

This position is responsible for installing, troubleshooting, maintenance, and repairing TRUMPF Solid State Laser machines while building and developing strong customer relationships.

This position requires travel 100% nationwide, including overnight stays and occasional weekends and international travel.

Duties & Responsibilities

• Support TRUMPF customers in North America as a part of the technical service group
• Participate in training lasting approximately 5 - 6 months (some international), with on-going training on existing and new products
• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality
• Demonstration and education of lasers and systems to customers and associates
• Complete retrofits, software installations and customer training
• Complete paperwork on time with high quality
• Read and utilize company repair manuals and work orders for assistance with repairs, if needed offer suggestions for adjusting/updating existing technical documentation
• Troubleshoot and remedy complex issues
• Work independently to resolve technical problems and maintain good relationship to customers
• Modification of machine application data
• Use relevant electrical measuring tools efficiently for troubleshooting
• Participate in continuous technical and other relevant training
• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
• Assist Product Support group with technical tasks
• Must be located, or ability to relocate, within 45 minutes of a major International Airport
• 100% travel required, both internationally and domestic
• Ability to lift and transport up to 70 lbs

Education & Experience

• Two-year technical degree in engineering or related field preferred, or combination of training and 2 or more years of experience in technical service, field service, repair or customer service required
• Strong electrical and computer systems experience and high level of diagnostic skills
• Previous experience with robotics, lasers, automation systems or mechatronics required
• Experience with TRUMPF equipment considered advantageous
• Previous experience with hand tools and measurement tools required
• Must have strong problem-solving and excellent organization skills
• Ability to conduct root cause analysis, document findings and explain to both external and internal customers

Benefits Working at Trumpf

• Retirement: 401 (k) With generous company match
• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents
• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
• Work-Life-Balance: Paid time off available from day one, plus 11 paid company holidays
• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children

Pay Range: $27.95 - $44.24

This role is part of a career level and pay ranges vary by level, offered amount would be associated with level in which you are hired for.

Trumpf

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