Field Service Engineer (Field Based) Frederick, MD

About the role

Are you looking for your next career opportunity?

BD Parata is seeking a Field Support Engineer based in the Frederick, MD regional area. In this highly visible, customer-facing role, you will provide technical service and support for BD Parata's suite of pharmacy automation products. You will travel throughout the assigned territory, serving as the primary technical resource for customers while helping maximize equipment performance, reliability, and uptime.

This position is ideal for individuals who enjoy troubleshooting complex electromechanical systems, working independently, and delivering exceptional customer service.

Key Responsibilities

• Deliver exceptional customer service and technical support at customer locations.
• Troubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.
• Perform preventive maintenance and proactive service activities to maximize system performance and uptime.
• Train customers on equipment operation, best practices, and routine maintenance procedures.
• Respond to service requests within established service-level agreements (SLAs).
• Collaborate with regional and national service teams to resolve complex technical issues.
• Support installation and implementation activities for new automation systems as needed.
• Accurately document service activities, findings, and resolutions using Salesforce Field Service Lightning.
• Provide product feedback and field insights to management and engineering teams to support continuous improvement.
• Travel throughout the assigned territory, including occasional overnight travel.
• Participate in on-call, weekend, holiday, and overtime coverage as business needs require.

Minimum Qualifications

• High School Diploma or GED with 3+ years of experience in field service, technical support, maintenance, automation, military technical service, or a related technical field.
• Strong troubleshooting skills involving mechanical, electrical, computer, and networking systems.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of networking fundamentals, including routers, switches, IP connectivity, and network diagnostics.
• Experience configuring, maintaining, or supporting computer hardware and software environments.
• Strong mechanical aptitude with the ability to diagnose, repair, disassemble, and reassemble complex electromechanical equipment.
• Valid driver's license and ability to travel extensively throughout the territory.

Preferred Qualifications

• Associate's degree or equivalent experience in a STEM, technical, or engineering-related field.
• Experience supporting healthcare technology, laboratory systems, robotics, automation, industrial equipment, or other complex electromechanical systems.
• Prior customer-facing technical service experience.
• Candidates with military electronics, biomedical equipment, industrial maintenance, robotics service, field service engineering, automation, or pharmacy automation experience are strongly encouraged to apply.

Work Environment and Physical Demands

• Work is performed primarily in pharmacy and healthcare environments.
• Frequent standing, walking, bending, lifting, and maneuvering equipment is required.
• Ability to lift, carry, push, or pull up to 50 pounds frequently and up to 100 pounds occasionally.
• Ability to stand for extended periods during service, maintenance, and installation activities.
• Daily vehicle travel throughout the assigned territory is required, with occasional air travel as needed.

Additional information

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Benefits may include

• Health & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs.
• Retirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.

Work-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs.

• Leave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave.
• Additional details regarding benefits and well-being programs can be found in Our Commitment to You.
• Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information $25.50 - $40.80 USD Hourly