Field Service Representative - Cincinnati, OH

About the role

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

$5,000 SIGN-ON BONUS FOR QUALIFIED CANDIDATES!

The Role

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment used in the coding and identification of all types of consumer goods, such as beverage goods, snack foods and all types of consumer goods which require marking with consumer expiration and tracking information.

Job Responsibilities

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers' needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will reside in a primary service division area, which will be considered the primary area of responsibility. Travel outside of the division area to other division areas is expected and required at times within the NAM Regional area. Weekend rotation schedule coverage is also expected and required at times.

Job Requirements

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying sizes.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.
• Ability to travel with short notice.
• Experience and/or knowledge in the coding, marking and product identification of fast-moving consumer and other code date sensitive goods, preferred, but not required.

The right candidate will be aligned to our values and culture

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people industries like...
• Food & Beverage - milk cartons, bottled water
• Pharma & Medical - blister packs, vaccines
• Cosmetics - bottles, boxes, jars
• Electronics - circuit boards, cables
• Automotive - parts, wiring
• Logistics - boxes, pallets

Pay and benefits

Pay Range: USD 32.00 - 38.46 Hourly This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.