Field Service Technician

Role & Responsibilities

• Performs all duties in a safe and effective manner according to the company's policies and procedures.
• Maintains the ANA culture
• Safely operate ANA service vehicles.
• Performs installation and training services for our core customer base
• Troubleshoot problems and resolve in a timely manner.
• Communicates information and documents with work computer and phone.
• Provides superior customer service.
• Maintains professional personal appearance.
• Updates professional knowledge through constant study of ANA products
• Helps provide a positive team spirit daily.
• Travel up to 80% throughout North America
• Other duties as assigned

Qualifications

• 2+ years of hands-on experience in field service, equipment maintenance, or a related technical role.
• Trade school certification or technical training with a focus on engines, mechanical systems, or industrial equipment, or a bachelor's degree in mechanical engineering, industrial technology, or a related field, preferred
• Working knowledge of mechanical + basic electrical systems, including basic troubleshooting and diagnostics.
• Comfortable interacting with customers and providing training
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting and documentation.
• Ability to read and interpret technical manuals, schematics, and service documentation.
• Strong problem-solving skills with the ability to perform equipment diagnostics and repairs in the field.

Travel Requirements

• Up to 80% domestic and international travel based on business needs

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

ANA’s Core Values

• Root Cause Problem Solving
• Be Creative with Solutions
• Build open and honest relationships
• Build a positive team and family spirit
• Be inclusive
• Look for better ways
• Be humble
• Urgency

Benefits & Perks

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs

You must be based in the United States and live in ANA’s Northwest Region: CT, DE, GA, MA, MD, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV, FL, IN, KY, and be authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.