Field Service Technician

What to Expect Day to Day

Camlin Energy has an exciting opportunity for someone to join us in a Field Service Technician position, based in North East Region, within Camlin's Global Services Department.

Responsibilites

• Representing Camlin, by ensuring the customer comes first, and that field projects are maintained on track and supported in a professional manner whilst delivering excellent levels of customer service.
• Ensures compliance with Camlin Health, Safety and Environmental policies.
• Undertakes and regularly updates all training associated with the role including external mandatory H&S training as directed.
• Completes training on the Installation / Commissioning and general servicing of standard HV products to be installed regionally within Northern America.
• Working within live sub-stations and network facilities, primarily within the designated region.
• Installation and commissioning of standard HV products.
• General service and maintenance duties involving the standard HV products.
• Reports to Field Service Manager on works carried out, work orders and service appointments.
• Compiles and issues reports on works carried out to the Operational Officer.
• Maintain constant communication with Field and Operational functions, enabling efficient & timely planning and scheduling of works.
• Communicates and aligns with the wider team, reporting on customer satisfaction throughout inc post works.
• Supports the non-conformance chain of issues within field projects, applying critical thinking skills, working with customer support to ensure relevant feedback and details are received and passed on for verification and analysis.
• Undertake other such duties that are required, commensurate with the role.
• Up to 70% travel may be required to carry out duties as assigned

What You Will Need to Succeed

• A positive, can-do attitude, keen to learn and develop your skills.
• Experience in a similar role.
• IT proficient with good documentation management
• Good analytical and problem-solving abilities.
• Good interpersonal and communication skills.
• Attention to detail.

A willingness to work additional hours and the flexibility to work weekends as required; must be able to travel within the specified region and possibly to other customer locations as and when required, therefore a current passport and driver’s license are essential.

Qualifications

Associates Degree in Electrical / mechanical engineering or similar relevant qualification OR 5 years Field Experience in a similar role.

Desirable

• Previous experience with communication protocols and carriers
• Previous experience with Software and Hardware Solutions
• Ability to demonstrate critical thinking.
• Previous experience directly interfacing with customers to deliver satisfactory outcomes.

Benefits

• Competitive Salary
• Health, dental and vision insurance
• 401k with company match
• Smart / remote working
• Subsidised gym and wellness programme