Field Service Technician

About the role

The Field Service Technician (FST) is responsible for providing high-quality installation, commissioning, troubleshooting, and maintenance support across JBT Marel's diverse portfolio of food processing equipment - including freezing, cooking, marination, linking, and end-of-line systems.

This position combines mechanical, electrical, pneumatic, and automation disciplines in a fast-paced, customer-facing environment. The FST plays a key role in ensuring customer satisfaction through technical excellence, clear communication, and adherence to safety and quality standards.

Field Service Technicians are hands-on problem solvers and brand ambassadors, capable of working independently while collaborating closely with engineering, project management, sales, and service leadership. Travel is extensive (up to 80-90%) throughout North America, supporting business and customer needs alike.

Major Duties & Responsibilities

Including but not limited to: FIELD SERVICE EXECUTION - 65%

• Install, commission, and test complex food processing equipment across multiple technologies and product lines
• Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces
• Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance
• Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization
• Complete detailed service reports, documentation, and expense submissions accurately and promptly
• Ensure all work is performed safely and in compliance with site and company safety standards

Customer Support & Communication - 25%

• Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel
• Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders
• Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment
• Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams
• Support warranty evaluations, failure analysis, and product performance feedback to internal teams

Continuous Improvement & Collaboration - 10%

• Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability
• Participate in ongoing training to expand technical capability across multiple product lines and technologies
• Support mentoring and cross-training initiatives within the PF Service Organization
• Contribute to a culture of teamwork, innovation, and technical excellence

Skills

• Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems
• Proficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logic
• Excellent troubleshooting and analytical skills
• Strong communication and customer-service mindset with professional on-site presence
• Ability to manage multiple assignments, prioritize effectively, and perform under pressure
• Computer literacy: Microsoft Office Suite, diagnostic software, and CRM/service reporting tools
• Commitment to safety and adherence to all regulatory and customer site requirements

Qualifications

• Associates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands-on experience
• Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred)
• Experience with PLCs, VFDs, servos, and automated control systems a plus
• Must hold a valid driver's license and passport (or ability to obtain) for travel
• Ability to lift up to 50lbs and work in hot/cold/wet environments, and climb or maneuver on elevated platforms or in confined spaces

Work Environment & Travel

• Extensive travel required - typically 80-90%, with overnight stays (domestic, with potential for occasional international assignments)
• Work performed primarily in production or factory environments; may include hot, cold, wet, or noisy conditions
• Flexibility to work extended hours, weekends, or holidays during critical downtime events, emergency service events, or as customer production constraints apply

Pay and benefits

The estimated hourly pay range for this role is $30.00 - $35.00. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

Benefits

JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Commitment to Global Safety

As a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure JBT Marel is a safe place to work.

JBT Marel Vision and Values

• In partnership with our customers we are transforming the way food is processed.
• Our vision is of a world where quality food is produced sustainably and affordably.
• JBT Marel's core values are: Unity, Innovation and Excellence.