Financial Aid Assistant

The Opportunity

The Financial Aid Assistant serves as the primary point of contact for students and families seeking assistance with financial aid. This position responds to general financial aid inquiries, provides professional and courteous service, and communicates information accurately and clearly. The Financial Aid Assistant is also responsible for receiving and reviewing documentation to ensure that required materials are complete and properly submitted. Complex or specialized matters are escalated to Financial Aid Counselors as appropriate.

This position works closely with the Bursar's Office and Student Financial Services to help students successfully navigate enrollment, financial aid, billing, and payment processes.

Qualifications

• High school (or GED) level ability in spelling, grammar, basic composition, and math.
• Minimum of zero to 1 year related work experience

Required skills, knowledge, abilities

Communication skills, organizational, reliable, knowledge of Microsoft Word & Excel a plus.

• To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R312372.
• Please attach all relevant materials to your application when you apply online.
• Complete submissions include:

Cover letter

Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
• Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy.

Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle does not accept unsolicited assistance from staffing or recruitment agencies. Agencies interested in partnering with the University should contact and should not contact hiring managers or other University employees directly. To preserve the integrity and authenticity of our hiring process, candidates are expected to participate without AI-assisted coaching, real-time response generation, or recording during interviews or assessments. Embry-Riddle does not use AI to automatically screen, rank, or select candidates.