Financial Aid Representative

About the role

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary

NEIU currently has 2 Financial Aid Representative opportunities available!

Advises, evaluates, packages and authorizes eligibility for applicants of student financial aid program assistance - federal, state, institutional, and private. Provides customer service that supports student success, maximizing financial assistance to support cost of attendance while minimizing accounts receivable holds and institutional indebtedness.

About the role

• Assumes responsibility for a file review, verification and awarding loan eligibility which includes:
• Evaluates of applicant eligibility for federal, state, institutional and private financial assistance.
• Performs verification, file review, and quality assurance processes for multiple aid year cycles.
• Reviews packaging of qualified financial aid applicants.
• Identifies housing residents who are eligible for financial aid, coaching them through total costs, eligibility, applying for loans, and addressing any gap.
• Assists with the certification of student loan eligibility.
• Monitors weekly workload of records missing verification requirements and makes personal contact with students to avert outstanding balances and collections with the University.
• Advises students/parents on financial aid programs, documents necessary to complete financial aid package, University payment options and other related processes.
• Responds to correspondence (e.g., email, telephone, text) from students/parents concerning financial aid matters.
• Advises students on Maintaining Minimum Standards of Academic Progress.
• Assists with presenting at workshops and outreach (e.g. open houses orientation, FAFSA completion).
• Encourages early completion and payment of University balances.
• Performs other duties/special projects as assigned.

Minimal Qualifications

• Any one or combination totaling two (2) years (24 months) from the categories below:

A. College coursework in any discipline, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience performing office, business, or customer/relations activities.

Positions Available: 2

• Hours: Monday through Friday, 8:30 am - 4:30 pm (Hours may vary depending on departmental needs)
• Location: NEIU Main Campus (5500 North St. Louis Avenue, Chicago, IL 60625).
• Setting: In-office, not eligible for hybrid or remote work.
• Applicants must be legally authorized to work for any employer in the United States. This position is not eligible for sponsorship of work visas.
• This position requires a background check.

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.