Founding BizOps

The Role

As the Founding Business Operations hire at DayDream, you’ll play a critical role in building the internal systems, strategic foundation, and go-to-market motion that power our next stage of growth through the Series A and beyond. You’ll operate as a cross-functional generalist with a focus on solving high-priority business problems-ranging from customer acquisition and enterprise expansion to operational efficiency and customer experience. If you are looking to start your own company or operate a 7-figure business, this is the perfect place to be the right hand to the founders.

This will be an ever-evolving role, but some immediate responsibilities include:

Strategy & Internal Operations (70-80%)

• Solve operational bottlenecks: Identify and fix pain points in how customers experience DayDream - from sales to onboarding to customer success. We went from 0 to 1 quickly, many of these critical functions are emerging, you can help build and structure them
• Lead cross-functional initiatives: Own high-priority projects across the company: from fundraising to large 7-figure enterprise deployments to hiring the next
• Define and track key business KPIs: Build dashboards, reporting, and analytics frameworks that help the team make faster, more informed decisions.
• Build foundational systems: Help design and implement scalable internal processes and tools that support DayDream’s delivery model
• Be a strategic partner to the founders: Take on ambiguous or urgent priorities and help drive clarity and execution when it matters most

Growth, GTM, and External Engagement (20-30%)

• Support go-to-market strategy: Help define customer segments, pricing models, and GTM motions for both consumer and enterprise growth
• Manage key enterprise relationships: Support pricing, onboarding, and success for DayDream’s customers, along with DayDream’s founder
• Bring customer insights into the business: Work closely with product and ops teams to translate partner and patient feedback into product roadmap decisions
• Build external-facing collateral: Create case studies, sales materials, and pitch decks that tell DayDream’s story and drive adoption

What we’re looking for

• 2-3 total years of experience, ideally in a combination of top tier management consulting or investment banking plus experience in high-growth environments (e.g., startups, externships, starting your own company/side hustle)
• Analytical and strategic thinker - You’re comfortable structuring ambiguous problems, analyzing data, and using insights to drive smart decisions. You bring a metrics-driven mindset to everything you touch.
• High-agency operator - You take full ownership of problems and move quickly. You're equally comfortable setting strategy and rolling up your sleeves to get things done.
• Cross-functional - You build strong relationships across product, ops, sales, and clinical teams, and you know how to navigate competing priorities to drive projects forward.
• Customer- and partner-savvy - You can hold your own in a customer meeting, intuitively read a room, and represent DayDream with clarity, empathy, and thoughtfulness.
• Clear and structured communicator - Whether you’re writing a memo, building a deck, or aligning stakeholders in a meeting, you communicate with clarity and intent.
• Preference for individuals with experience in or passion for the intersection of healthcare and technology to solve real-world problems