Front Desk Associate

About the role

Oula delivers maternity care built around our patients-offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.

Since launching in 2021, we've expanded our care options to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. Today, we serve patients across six clinics in three states, with continued expansion planned for 2027 and beyond. Join our team of clinicians, innovators, operators, and technologists who are passionate about setting a new standard in maternity care.

Charlotte, NC | $18.00 - $22.84 USD/hour | Full-time, in-person

The Role

We're looking for a Front Desk Associate to help create a welcoming, seamless, and supportive experience for patients visiting our Charlotte clinic. As the first point of contact, you'll play an important role in keeping daily clinic operations running smoothly through patient communication, scheduling, administrative support, and coordination with the care team.

Schedule: Full-time, in-person at our Charlotte, NC clinic.

Employment type: Full-time, non-exempt, benefits eligible.

What You'll Do

Patient Experience & Clinic Operations

• Welcome patients warmly and manage check-in and check-out processes with empathy and professionalism.
• Coordinate waiting room flow and communicate with the care team to support an efficient clinic experience.
• Manage appointment scheduling and rescheduling for routine visits, including blood draws and sonograms, and communicate with patients regarding delays or late arrivals.
• Maintain a clean, organized, and welcoming front-of-house environment, including daily checklists, light tidying, and replenishing patient refreshments and supplies.
• Prepare for and participate in daily team huddles to support clinic coordination and operational efficiency.

Patient Communication & Administrative Support

• Answer and triage incoming patient calls, taking ownership of patient needs and working toward timely, one-touch resolution whenever possible.
• Collect copays, process payment plan transactions, and support insurance-related billing workflows.
• Retrieve medical records, process referrals, and assist with obtaining prior authorizations.
• Communicate clearly and compassionately with patients, helping them navigate their care journey and addressing questions or concerns.
• Partner with clinical and administrative teams to identify and resolve operational issues that impact the patient experience.

Qualifications

• High school diploma or GED required; associate's degree or higher preferred.
• 2+ years of relevant healthcare experience.
• Ability to work independently, manage competing priorities, and maintain strong attention to detail.
• Strong computer skills and comfort learning new technology.
• Excellent interpersonal, organizational, and communication skills.
• Demonstrated reliability, professionalism, and strong work ethic.

Preferred

Experience working in a healthcare front desk or patient-facing administrative role, familiarity with electronic medical records (EMR) systems, and experience with scheduling, insurance billing, or prior authorizations.

Compensation & Benefits

Oula offers a competitive total rewards package, including base salary and comprehensive benefits. Exact compensation is determined based on several factors, including experience, skill level, location, and qualifications, which are assessed throughout the interview process.

How We Work

Our values are Excellence, Candor, Humanity, Ownership, Evidence, and Service. In practice, that means we care about our patients and each other, have honest conversations with respect, make decisions based on evidence, and keep the patient at the center of everything we do.

Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.