Front Desk Concierge - Roost Cleveland
- Location
- Cleveland, OH · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 30 days ago
Skills & highlights for this role
- front desk operations
- guest service
- reservation systems
Also useful
- front-office software
Stated benefits & perks
- Health
- Vision
- Dental
Website: Position Overview
Roost
Cleveland is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience, you'll ensure the safety, comfort, and seamless experience of all guests throughout.
Key Responsibilities
- Welcome and assist guests with warmth, professionalism, and efficiency
- Manage check-ins, check-outs, and reservation inquiries
- Respond promptly to guest requests, questions, and concerns
- Monitor building access and maintain a secure, calm environment
- Conduct property walkthroughs and report any maintenance or safety issues
- Handle phone calls, emails, and guest communications
- Maintain accurate records, logs, and daily reports
- Support light administrative tasks and prepare materials for the team
- Ensure the lobby and front desk areas remain clean, organized, and guest-ready
- Collaborate with housekeeping, maintenance, and management as needed
Qualifications
- 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest-focused demeanor
- Ability to remain composed, professional, and attentive during quiet or high-pressure moments
- Comfortable working independently and making sound decisions
- Basic proficiency with reservation systems and front-office software
- Strong attention to detail and organizational skills
- Flexible schedule with availability for overnight shifts, weekends, and holidays
What We Offer
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design-driven work environment
- Employee dining perks across Method Co. properties
- Sick time & vacation
- Health, vision, and dental benefits
About Method Co.
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About ROOST Cleveland
Roost
Cleveland brings the signature ROOST apartment-hotel experience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one-, and two-bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens, in-unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home.
Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique-hotel hospitality with residential comfort. Steps from the city's cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.
From Method Co.'s careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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All Method Co. jobsCommon questions
Where is the Front Desk Concierge - Roost Cleveland job at Method Co. located?
This Front Desk Concierge - Roost Cleveland position at Method Co. is located in Cleveland, OH (On-site). Always check Method Co.'s application page for specific state eligibility or relocation policies.
What qualifications are required for Front Desk Concierge - Roost Cleveland at Method Co.?
For the Front Desk Concierge - Roost Cleveland role, Method Co. highlights 1+ year of relevant experience; experience with front desk operations, guest service, reservation systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Front Desk Concierge - Roost Cleveland position at Method Co.?
This listing links directly to Method Co.'s Greenhouse application page. You can apply directly on Method Co.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.