Front Desk Concierge - ROOST Rainey

Website: Position Overview

We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests-handling check-ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.

Key Responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality
• Manage check-ins, check-outs, and reservation inquiries with accuracy and efficiency
• Assist guests with questions, requests, and personalized recommendations
• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
• Handle phone calls, emails, and guest communications in a polished, timely manner
• Collaborate with housekeeping, maintenance, and management to support smooth daily operations
• Maintain a clean, organized, and guest-ready front desk and lobby area
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Support administrative tasks, record-keeping, and shift documentation

Qualifications

• 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
• Strong communication skills and a naturally warm, guest-focused demeanor
• Ability to multitask and remain composed in a fast-paced environment
• Proficiency with reservation systems and front-office software
• Strong attention to detail and organizational skills
• Flexible schedule, including nights, weekends, and holidays

What We Offer

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• A collaborative, design-driven work environment
• Employee dining perks across properties
• Sick time & vacation
• Health, vision, and dental benefits