Front Desk Lead

About the role

Stovepipe Wells in Death Valley National Park - Journey Beyond the Ordinary. Stovepipe Wells has an 80-room hotel, restaurant, bar, pool, gas station, general store, and gift shop. Stovepipe is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.

About the role

Location: Stovepipe Wells, CA. Inside Death Valley National Park.

Job Status: Full Time, Year-Round

Historic Stovepipe Wells Village has an 83-room hotel, 14 full hook-up RV sites, restaurant, saloon, pool, gas station, and general store. Stovepipe Wells Village is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Substantial renewable energy projects and energy efficiency upgrades will also be completed. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.

Essential Duties and Responsibilities

• The Front Desk Lead will assist the Lodging Manager in ensuring a welcoming, friendly environment at the Front Desk for all guests and team members
• Oversee Night Audit procedures
• Answer phones, handle reservations and respond to guest inquiries
• Resolve any issues related to Lodging in the absence of the Lodging Manager
• Assist Lodging Manager with team member scheduling
• Be familiar with local points of interest and the location of services in and around Death Valley National Park that might be requested by guests such as eateries, sundries, refreshments, tourist attractions and local events
• Ensure current information regarding weather, road conditions, night sky viewing, etc. is posted daily
• Be observant for activities requiring immediate attention, notify the MOD as problems arise
• Documents team member issues and manage accordingly based on policy and procedure
• Promotes overall enjoyable team member experience by implementing positivity and fun in daily operations
• Ensure Front Desk team is following all check list and other procedures as directed by the Lodging Manager
• Learn and demonstrate ISO/ESQ program, environmental, safety and quality roles, responsibilities and program requirements
• Maintain a flexible schedule and provide coverage support as needed, in coordination with management, to ensure operational continuity. Due to the nature of our business, this role requires availability to work weekends and holidays as business needs dictate.

What's in it for you?

• Proposed wages of $22.00 - $23.00 per hour, depending on experience.
• Optional on - site RV space available at no cost.
• Employee Dining Room (EDR) available at no cost to staff during designated meal periods for breakfast, lunch, and dinner.
• Retail Discounts on Apparel.

ESQ and Play Forever Responsibilities and Requirements

• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a "safety-first" attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
• Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.