Front Desk Receptionist

About the role

The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.

Primary Duties & Responsibilities

• To create a positive and professional first impression of the practice and to show the patients a "we care" attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day's appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient's driver's license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them in to the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.

Additional information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Knowledge, Competencies & Skills

• Excellent customer service.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast-paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem-solving.
• Ability to type 40 Words Per Minute.

Direct Reports

• N/A.

Travel

• Ability to travel to other sites as necessary.

Job Type: Full-Time

Pay Range

$18.50 - $21.00 per hour

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.