Front Desk Supervisor - Hilton University of Florida Conference Center

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Essential Functions

• Oversee guestroom allocations and ensure reservations are accurately recorded to maximize occupancy and revenue.
• Assist the Front Office Manager with hiring, training, and scheduling Front Office personnel.
• Supervise team performance, attendance, professionalism, and overall conduct.
• Ensure check-in and check-out procedures are consistently followed.
• Maintain strong communication between Front Office and all hotel departments, especially regarding guest arrivals and departures.
• Collaborate with the Sales Department to fulfill client room needs and conduct site tours as necessary.
• Serve as group liaison for the Front Office, overseeing room blocks, arrivals, billing, departures, and pre-conference meetings.
• Follow up on VIP room blocks and inspect assigned rooms prior to arrival.
• Monitor and adjust room blocks as needed for special requests and suites.
• Review daily departure reports and update records accordingly.
• Perform daily/weekly key inventory and coordinate results with Engineering and Security.
• Review Housekeeping Reports to resolve discrepancies before the end of shift.
• Verify room revenue accuracy before daily close and complete nightly bucket checks.
• Deliver friendly, attentive, and efficient guest service at all times.

Qualifications & Requirements

• Must be available to work a flexible schedule, including nights, weekends, and holidays
• High school diploma or equivalent required
• Previous hotel or resort experience preferred
• Genuine desire to make a positive impact on guests and team members
• Outgoing, engaging, and professional demeanor
• Strong computer proficiency
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Ability to stand for the duration of the shift

Compensation

• Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.