Fulfillment Supervisor - 1st Shift

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

• Location: Buena Park, CA
• Shift: Mon - Fri, 6:00 am - 2:30pm

Overview

The Fulfillment Supervisor is responsible for leading a team of associates in a fast-paced, multi-client fulfillment operation. This role oversees daily execution across safety, productivity, quality, inventory accuracy, order accuracy, customer service, employee engagement, and service-level performance.

The ideal candidate will bring hands-on fulfillment experience across multiple business channels, including B2C, B2B, omni-channel fulfillment, wholesale, retail, and e-commerce fulfillment. The Fulfillment Supervisor works closely with site leadership, support teams, and client-facing partners to ensure operational excellence, consistent execution, and overall facility success.

What you will do

• Lead, coach, and develop a team of 10 - 20 hourly associates in a fast-paced warehouse and fulfillment environment
• Support multiple fulfillment channels, including B2C, B2B, omni-channel fulfillment, wholesale, retail, and e-commerce order profiles
• Oversee daily fulfillment activities, including receiving, putaway, picking, packing, quality checks, staging, shipping, and returns as assigned
• Partner with internal teams and clients to support supply chain needs, fulfillment requirements, and service-level expectations
• Drive performance by meeting or exceeding productivity standards, order accuracy, inventory accuracy, shipping deadlines, and cost control expectations
• Monitor fulfillment KPIs such as order fill rate, pick accuracy, inventory accuracy, on-time shipment, dock-to-stock time, units per hour, and service-level compliance
• Use WMS/OMS reporting and operational data to identify gaps, resolve issues, adjust labor, and support daily decision-making
• Promote LEAN principles, continuous improvement, and a culture of accountability, teamwork, and operational excellence
• Maintain a clean, professional, and safe work environment while supporting SCLS corporate safety goals
• Communicate expectations, priorities, performance updates, and improvement opportunities clearly and consistently
• Conduct performance discussions, annual reviews, and associate development conversations as needed

Our ideal candidate will have

• 2+ years of leadership experience in warehouse, fulfillment, distribution, logistics, or e-commerce operations, with a demonstrated ability to lead teams and manage change
• Hands-on experience supporting fulfillment operations for B2C, B2B, omni-channel fulfillment, wholesale, retail, or multi-client distribution environments
• Strong knowledge of order fulfillment processes, including picking, packing, shipping, returns, inventory control, order accuracy, and service-level expectations
• Experience using WMS/OMS systems and operational reporting to manage performance, labor planning, inventory accuracy, customer requirements, and daily execution
• Strong communication skills with the ability to collaborate across teams, motivate associates, and communicate priorities clearly
• Demonstrated problem-solving and decision-making skills with the ability to remove obstacles and drive results
• Ability to thrive in a fast-paced environment while maintaining focus on safety, quality, productivity, and customer service
• Strong organization, follow-up, and multitasking skills with the flexibility to support changing business needs
• Intermediate proficiency with Microsoft Office and warehouse technology systems
• High School Diploma/GED Required

It's not required, but it would be even better if you have…

• Bachelor's Degree in Supply Chain, Logistics, Operations Management, Business, or related field
• Lean Six Sigma, continuous improvement, or process improvement training and experience
• Experience in a 3PL, multi-client, e-commerce, small-parcel, retail, wholesale, or omni-channel fulfillment environment
• Experience with small parcel carriers, routing guides, compliance requirements, labeling, ASN/EDI expectations, and customer-specific fulfillment requirements
• Supply chain, logistics, or third-party logistics experience is strongly preferred
• Bilingual: English/Spanish a plus

Salary Level

• $70,000.00 - $76,000.00 Salary is commensurate with experience and location.

#LI-MC1.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.