Global Account Manager

About the role

• Job Title: Global Account Manager
• Employment Status: Full-time
• Work Structure: Monday - Friday; hybrid schedule
• Location: Boston, Massachusetts

Compensation

$350,000 - $400,000 OTE + equity options

About the Job

Ketryx is looking for a strategic, relationship-driven Global Account Manager to own and grow our most important enterprise relationships - the MedTech and life sciences leaders who already trust Ketryx to ship safer software faster. You'll be the primary point of contact for a portfolio of our largest global accounts, responsible for retention, expansion, and turning early wins into long-term, multi-year partnerships.

This isn't a support role - it's commercial ownership. You'll build multi-threaded relationships across regulatory, quality, and engineering stakeholders, identify expansion opportunities as customers roll Ketryx out to new teams and product lines, and partner closely with Delivery & Success, Support, and Product to make sure every account is realizing real value. You'll be the voice of the customer internally and the voice of Ketryx externally - across time zones, business units, and geographies.

This is the role for you if you're looking for

• A mission with impact - where deepening a customer relationship directly means more patients reached by safer products, faster
• Ownership of a portfolio of the world's most sophisticated MedTech and life sciences organizations
• A seat at the table shaping how a growth-stage startup builds its account management function from the ground up
• A product customers already trust - you're growing proven relationships, not creating demand from scratch
• Mentorship and growth from experienced GTM leaders who invest in your long-term development

What You'll Do

• Own expansion outcomes across a portfolio of global enterprise accounts, with net revenue retention as a core metric
• Build and maintain multi-threaded relationships with economic buyers, quality/regulatory stakeholders, and end users across each account
• Identify and run expansion opportunities as customers extend Ketryx to new teams, business units, or product lines
• Partner closely with Delivery & Success and Support to ensure accounts are realizing value and any risk is surfaced early
• Develop and maintain account plans that map stakeholders, whitespace, and renewal timelines
• Represent the voice of the customer internally, working cross-functionally with Product and Engineering on roadmap input
• Navigate the complexity of global, multi-region accounts - different buying committees, budget cycles, and regulatory contexts
• Ramp quickly, learn fast, and adapt to the pace and ambiguity of a high-growth startup

Required Skills

• 8+ years of B2B SaaS sales experience, with a consistent track record of exceeding quotas of $2M+
• Proven track record managing and growing complex, multi-stakeholder enterprise accounts
• Ability to grasp extremely complex technical and regulatory concepts quickly
• Strong written and verbal communication, presentation, and interpersonal skills, with the ability to engage senior decision makers
• A results-oriented mindset with a track record of meeting or exceeding retention/expansion targets
• Strong organizational skills and habits - comfortable owning a portfolio of accounts across regions and time zones
• A proactive mindset, eager and open to learn and grow in a fast-paced, startup environment
• Passion for healthcare technology and the ability to connect with leaders in the medical device industry

Preferred Skills

• Previous experience in a startup environment strongly preferred
• Background in Engineering, Life Sciences, or other regulated industry
• Experience managing global or multinational enterprise accounts across multiple regions
• Familiarity with IEC 62304, ISO 14971, FDA 21 CFR Part 11, or other regulated software/quality standards

Additional information

Keywords: account management, customer success, renewals, expansion, global accounts, enterprise, client success, MedTech, SaaS, Boston, Cambridge, Kendall Square

What We Offer

• Competitive compensation
• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time

• Ketryx is saving and improving lives by making medical software safe and reliable.
• We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide.
• We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.

Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that's why we need you!

What We Offer

• Competitive compensation
• Generous stock options possible
• Generous PTO for full-time