Global Operations Support

Summary

The Global Operations Support is responsible for managing the end-to-end execution of international shipments, ensuring compliance with import and export regulations, coordinating with global partners, and delivering exceptional customer service. This role requires expertise in international transportation, customs processes, carrier management, and shipment visibility across all modes of transport.

Schedule: Monday through Friday - 7 am to 4 pm

Key Responsibilities

• Prepare and manage quotations for international air and ocean freight shipments.
• Coordinate shipments under various Incoterms, understanding the responsibilities of buyers and sellers throughout the transportation process.
• Arrange and monitor import and export shipments from origin through final delivery.
• Work closely with overseas agents, freight forwarders, steamship lines, airlines, drayage providers, terminals, and warehouses.
• Manage customs clearance activities and coordinate with customs brokers to ensure compliance with all regulatory requirements.
• Execute and monitor in-bond movements, IT (Immediate Transportation), T&E (Transportation and Exportation), and ITT shipments.
• Prepare, review, and validate shipping documentation, including commercial invoices, packing lists, bills of lading, arrival notices, and customs documents.
• Track and proactively communicate shipment status, exceptions, delays, and resolutions to customers and internal stakeholders.
• Coordinate container pickups, deliveries, and drayage services while ensuring timely movement of freight.
• Audit operational costs, close shipment files, and ensure accurate and timely customer billing.
• Maintain knowledge of international trade regulations, customs requirements, tariff classifications, and transportation best practices.
• Build and maintain strong relationships with customers, carriers, agents, and service providers.

Preferred Qualifications

• Experience in international freight forwarding, logistics, transportation, or supply chain operations.
• Strong understanding of import and export processes.
• Knowledge of Incoterms, customs brokerage, and international shipping documentation.
• Experience handling ocean freight, air freight, drayage, and customs-related processes.
• Familiarity with in-bond, IT, ITT, and T&E movements.
• Strong organizational skills and ability to manage multiple shipments simultaneously.
• Excellent communication and customer service skills.
• Proficiency in transportation management systems and Microsoft Office applications.

• Education
• High school diploma or equivalent is required

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$37.00 - $39.00 per hour - plus incentive plan*

The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

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