Growth Partner

About the role

Full-Time | Tempe, AZ

About the Role

Basata is building a new kind of customer relationship, one that goes well beyond onboarding and check-in calls. As a Growth Partner, you'll be a trusted advisor to the medical practices we serve, helping them understand their performance, adopt the platform in ways that meaningfully improve their referral workflows, connect with patients, resulting in both better patient care and growth for medical practices. This is not a support role. It's a consultative, high-accountability position for someone who can speak the language of healthcare operations and translate it into action.

You'll work directly with practice administrators, call center staff, and clinical leadership. You’ll be coaching them on how to get the most out of the platform, identifying where they're leaving value on the table, and partnering with them to fix it. You'll own the health and retention of your book of business and be a key voice back to our internal teams on what's working and what isn't.

What You'll Do

• Own a portfolio of medical practice customers, serving as their primary relationship and strategic point of contact post-implementation
• Conduct regular business reviews with practice leadership, using platform data and key metrics to surface opportunities and flag risks
• Coach front desk, call center, and admin staff on workflows and best practices that drive platform adoption and referral conversion
• Deliver ongoing training as the product evolves, ensuring your customers are always getting full value from new features and capabilities
• Monitor customer health signals and proactively engage at-risk accounts before issues escalate
• Partner with the Implementation team to ensure a smooth handoff and fast time-to-value for new customers
• Serve as a structured feedback loop between customers and the Product team, capturing what's working, what isn't, and what practices need next
• Identify expansion opportunities within your book
• Operate with a high degree of autonomy and comfort in an early-stage environment where process is still being built

What We’re Looking For

• You've worked within and led medical practices, understanding how they operate and what makes them successful, end to end.
• 5+ years of experience in customer success, account management, or similar role
• Expertise in healthcare workflows. This includes referral management, front office operations, call center dynamics, and revenue cycle. You can speak credibly to practice administrators and clinical staff because you’ve had direct experience with them before
• A track record of managing a book of business and being accountable to retention or growth outcomes, not just satisfaction scores
• Strong coaching instincts. You know how to help a team change a habit, not just explain a feature
• Experience delivering training to non-technical audiences and adapting your approach based on the room
• Comfort with ambiguity and an ability to build structure where none exists - this is an early team and you'll help define how this role works
• Experience using a CRM (HubSpot experience a plus) and an ability to work from data to drive customer conversations
• Excellent communication skills. You can adjust your style whether you're in a room with a practice manager, a call center rep, or a CEO

Nice to have

• Experience at an early-stage or high-growth SaaS company
• Background in health tech, digital health, or practice management software
• Familiarity with referral management or patient access workflows specifically

Our Core Values

• Find a way: We own outcomes-no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.
• Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious-some might call it impossible-but we believe patients and providers deserve nothing less.
• Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero-while never compromising on ethics, privacy, or trust.
• Always be learning: We’re relentless about growth-our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.
• Move Fast. Deliver Excellence.

We prioritize rapid execution without sacrificing quality. Speed unlocks momentum-but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge-excellence is our standard.