Guest Relations & Hospitality Manager (SKS)

About the role

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.

Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity.

At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Responsibilities

• Develop outreach efforts to support sales team and facilitate brand immersions
• Develop clients, propose action plans, and assist with the implementation of marketing networking
• Schedule designers, builders, and retail sales associates
• Work with District Sales Managers to deliver a luxury experience to our guests
• Continuous communications with partner agencies, district sales managers, and the leadership team
• Ensure the SKS Skyline Showroom is utilized to its fullest capacity
• Travel to Chicago and Napa showrooms as needed in addition to other marketing events
• Handle the resolution of issues related to events and showroom immersions
• Contribute with ideas, planning and assisting with the execution of strategies, and providing support for the team's brand experience and marketing efforts
• Negotiate with partner agencies to ensure client satisfaction while keeping in mind the fiscal responsibility to the organization
• Manage the allocation of resources to client satisfaction and customer support
• Recruit for service personnel, housekeeping team, and chef's assignments
• Train and provide orientation to guest services team and culinary teams

Qualifications

• Culinary or related degree
• Certification of manager of food and handling with the Department of Health
• Basset certification
• 10+ years of experience in office management and guests relations
• Extensive experience in customer service
• Knowledge of marketing, brand immersions, experience with handling budgets and delivering key performance indicators
• Strong interpersonal skills
• Ability to resolve conflicts
• Strong administrative skills

Recruiting Range $115,000 - $125,000 USD

Benefits Offered Full-Time Employees

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors

• Eligible for the relevant benefit programs offered through our partner agencies.