Guest Services Ambassador

About the role

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Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company's locations: Homewood Mountain & Lake Club, set on the West Shore of Lake Tahoe in Homewood, California.

Homewood Mountain & Lake Club is seeking a Guest Services Ambassador to join the Guest Services Department.

Job Summary

The Guest Services Ambassador is responsible for supporting the day-to-day operations of the Guest Services department while delivering an exceptional and memorable guest experience at Homewood. As a primary point of contact for guests, the Guest Services Ambassador welcomes and assists guests, provides accurate information, and connects them with the appropriate resort products and services.

Duties & Responsibilities

• Deliver exceptional guest service by warmly greeting guests, providing accurate resort information, and connecting guests with the appropriate products, services, and locations.
• Assist with guest flow and line management, reservations, and wayfinding to ensure an efficient and positive arrival and resort-access experience.
• Maintain current knowledge of resort products and services, including lift tickets, ski and snowboard school, rentals, season passes, mountain terrain and snow conditions.
• Educate guests on available products and services and assist them in selecting options that best meet their needs.
• Listen attentively to guest questions, concerns, and complaints and take appropriate action to resolve issues in a timely, professional, and accurate manner.
• Maintain a thorough understanding of and consistently adhere to company policies, procedures, standards, rules, and regulations.
• Support departmental sales and marketing initiatives by effectively communicating resort products, services, and promotions to guests.
• Ensure the Guest Services office is in accordance with its Department Operating Plan (DOP)
• Snow removal as required.
• Other duties as assigned.

Skills & Qualifications

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Strong attention to detail and ability to communicate information accurately.
• Previous experience in hospitality, ski resorts, or a related field is preferred.
• Must be at least 18 years old.

Additional Requirements

• Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Full-Time or Part-Time, Seasonal, Non-Exempt
• Employer-sponsored 401k
• Employee Meals and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

The Company's good faith estimate of the hourly rate it expects to pay for this role is $21-$23 and is based on applicable and specialized experience and location.