Guest Services Liaison

About the role

Primary City/State: Scottsdale, Arizona

Department Name

Work Shift: Day

Job Category: Administrative Services

Set to open in early 2027. The three-story facility will bring a broad range of services together in one convenient location, including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging and urgent care.

Physicians and team members will have the opportunity to help build an integrated care environment designed around collaboration, technology and a coordinated patient experience. Providers and staff will work across specialties to make it easier for patients to access care, navigate services and receive support throughout their health care journey.

Located in one of the Valley's growing communities, Banner Health Center plus represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will have the opportunity to join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning.

In this role you will serve as a liaison for our incoming patients. You will assist with guiding patients to their appointment locations, answering questions, keeping our entry and waiting areas pristine and assist our staff with additional support as needed.

• Schedule
• Full Time, Monday - Friday 7:00am - 4:00pm or 8:00am - 5:00pm
• Training

Prior to our opening in early 2027, you will work at our 4200 E. Camelback Rd Suite 202 Phoenix, AZ 85018 before transitioning to 18250 Hayden Rd, Scottsdale AZ 85255.

Position Summary

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

Core Functions

• Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
• Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
• Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• Answers phone, transfers calls, takes messages and relays messages and information as needed.
• Provides tours of the facility and walks customers to appropriate areas within the facility.
• Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

Preferred Qualifications

Additional related education and/or experience preferred.