Guest Services Representative

About the role

• Job Title: Guest Services Representative
• Department: Guest Services
• Reports to: General Manager and Event Security Supervisor
• FLSA Status: Hourly, Non-Exempt

Compensation Grade

$15 Hourly (Part Time)

Summary

The Guest Services Representative shall greet and guide Sanford Center guests to the requested locations. Greeter shall maintain an excellent public image for the Sanford Center, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/The Sanford Center.

Primary Duties and Responsibilities

• Meet and greet guests; help in answering questions, provide directions to locations within our facility as well as to various amenities and services.
• Inquiry, inform guests of amenities and walking distance locations.
• Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction.
• Refer unusual or difficult questions and problems to Guest Services Lead to ensure proper resolution.

Education and Experience

• High school diploma or GED, some college coursework, preferred

Skills and Abilities

• Demonstrate excellent communication and interpersonal skills among all levels of staff and clientele. Provide customer service in a professional considerate manner.
• Work effectively with diverse groups of people among all levels within an organization.
• Excellent record of dependability, reliability, and integrity.
• Self-motivated, and flexible to change
• Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays

Working Conditions

• Position requires standing, mobility and standing up to 3/4 of scheduled work time.
• This position is subject to adverse weather conditions.
• Requires radio usage of a two-way hand-held radio.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.