Head of Agency Operations

About the role

Senior Director (L4) | Build the operating engine behind Loudr’s next chapter.

REPORTS TO: President & COO

LOCATION: West Palm Beach, Florida

Compensation

$180,000 annual salary

THIS IS A BUILDER’S ROLE.

You will not inherit a finished playbook. You will help write it, lead it, and make it work. If you love turning ambition into action, connecting talented people, solving hard problems, and building systems that let great work scale, this seat is for you.

The Opportunity

Loudr is at a point where growth requires more than excellent individual departments. It requires one leader who can see the whole system, connect it, challenge it, and build what comes next.

This is one of the most influential leadership seats in the company. As a visible member of Loudr’s senior leadership team, you will help shape company priorities, organizational structure, and the way the agency grows. You will lead the operational performance, integration, and scalability of our delivery organization across Strategy, Creative, Media, Production, Web & SEO, Technology, Automation & AI, Project Management, and Creative Operations.

This is not a traditional project management or traffic role. You will lead leaders, make enterprise-level decisions, set standards, create visibility, and ensure Loudr delivers work that is creatively distinctive, commercially effective, and sustainably profitable.

• Working closely with the President & COO, Client Services, Finance, People Operations, Technology, and discipline leaders, you will own Loudr’s delivery operating system from intake and scoping through execution, optimization, quality assurance, and learning.
• Your Mandate: Build. Connect. Scale.
• Build one connected delivery engine. Create the systems, rhythms, and accountability that allow every discipline to operate as one agency.
• Lead leaders. Develop strong discipline heads, clarify decision rights, and raise the standard for ownership across the company.
• Turn growth strategy into operating reality. Translate ambition into capacity, structure, priorities, talent, process, and measurable execution.
• Create commercial discipline. Make scope, utilization, staffing, delivery performance, and margin visible enough to act on early.
• Operationalize innovation. Turn AI, automation, technology, and LVIS into daily advantages for our teams and clients.
• Protect what matters while building what is next. Scale the business without sacrificing people, quality, creativity, trust, or the entrepreneurial energy that makes Loudr Loudr.
• What You Will Own

Lead the Agency Operating System

• Own the day-to-day operational performance of Loudr’s delivery organization.
• Build clear operating rhythms across intake, scoping, prioritization, staffing, production, approvals, quality assurance, delivery, and post-project learning.
• Create real visibility into timelines, dependencies, capacity, scope, risks, blockers, and decision ownership.
• Simplify handoffs, reduce rework and unnecessary meetings, and solve recurring breakdowns at the root.
• Build repeatable frameworks and playbooks that scale Loudr’s best work without creating unnecessary bureaucracy.

Connect Strategy, Creative, Media, and Performance

Ensure strategy translates into actionable briefs, channel plans, workflows, and measurable outcomes.

Create stronger feedback loops so media and performance insights improve creative, and creative/audience responses improve media.

Establish shared language, standards, and success measures across disciplines.

Raise the bar for integrated, full-funnel work that is both creatively powerful and commercially effective.

Own Capacity and Profitable Delivery

• Own agency-wide capacity planning, resource visibility, utilization, and delivery forecasting.
• Partner with Finance, Client Services, and department leaders on labor costs, contractor spend, staffing plans, margins, and forecasted demand.
• Make proactive hiring, outsourcing, process, and resource-allocation recommendations based on data.
• Connect client performance, staffing, scope, and profitability so tradeoffs are understood and acted on early.
• Balance client commitments and business performance with sustainable workloads for our people.

Turn Technology and AI Into an Operating Advantage

Partner with Technology and AI leadership to embed automation and AI into Loudr’s delivery model.

Champion adoption of Loudr’s AI ecosystem, including LVIS, across research, forecasting, creative testing, reporting, quality assurance, and workflow automation.

Prioritize tools and use cases that improve insight, quality, speed, capacity, and profitability, then measure the impact.

Drive adoption, training, and change management while reinforcing human oversight, data security, quality control, and client trust.

Lead People and Organizational Evolution

• Lead, coach, and develop senior delivery leaders across multiple disciplines.
• Clarify roles, goals, decision rights, performance expectations, and the accountability structure needed for growth.
• Identify organizational gaps and recommend changes to roles, structure, talent, or leadership responsibilities.
• Help teams navigate change with transparency, context, confidence, and a company-first mindset.
• Be a visible, accessible, trusted leader who creates clarity and holds a high bar with humanity.

Be an Enterprise-Level Partner

• Serve as a key connector among Delivery, Client Services, Finance, People Operations, Technology, and executive leadership.
• Support high-priority client strategies, complex delivery challenges, and senior client conversations with an integrated agency perspective.
• Ensure client expectations align with scope, resources, timing, performance goals, and delivery realities.
• Surface risks early, resolve competing priorities, and establish clear ownership for action.
• Reinforce Loudr’s role as a strategic growth partner, not a tactical vendor.

What Success Looks Like

• You will not be measured by how much activity you create. You will be measured by what becomes clearer, stronger, faster, healthier, and more scalable because you are here.
• Client work is consistently planned, resourced, delivered on time, and protected from preventable scope and quality issues.
• Leaders can see capacity, workload, utilization, delivery risk, and staffing needs early enough to make smart decisions.
• Strategy, Creative, Media, Performance, Web, Technology, and Client Services operate as a seamlessly connected system.
• Delivery profitability and margin awareness improve, and operational decisions reflect both client value and business health.
• Fewer outcomes depend on heroic saves, informal workarounds, or executive escalation.
• Technology, automation, AI, and LVIS are adopted in meaningful ways that improve quality, insight, speed, and capacity.
• Senior leaders are stronger, accountability is clearer, and teams understand what they own and how decisions get made.
• Loudr has a scalable operating model that supports ambitious growth without losing its humanity or creative edge.
• The Leader We Are Looking For
• EQUAL PARTS OPERATOR, ENTREPRENEUR, AND COACH.
• You can move from a margin forecast to a creative review, from a client escalation to a talent decision, and from a systems redesign to an honest leadership conversation without losing the thread.
• You are a builder, not a caretaker. You are energized by creating what does not yet exist and making it usable, adopted, and durable.
• You are a systems thinker who acts. You can diagnose the whole machine, choose the highest-leverage move, and drive it through completion.
• You understand the business of agency work. You connect talent, client value, scope, performance, capacity, and margin.
• You bring high standards and low ego. You challenge directly, listen deeply, share credit, and make the team around you better.
• You create clarity in ambiguity. You do not wait for perfect information or a perfect playbook before moving forward.
• You are people-first and accountability-forward. You know that caring for people and holding the bar high are not competing ideas.
• You are curious and technology-minded. You see AI and automation as tools to elevate human judgment, creative ambition, and client value.

Experience That Will Help You Win

• 10+ years of progressive leadership experience in agency operations, integrated marketing, creative operations, media operations, strategy, performance marketing, or agency leadership.
• Advertising or marketing agency experience is required. You have led significant operational parts of an agency, not only individual projects within one function.
• Demonstrated success leading senior delivery leaders while cross-functionally aligning with Client Services, Strategy, Creative, Content, Media, Production, Web, SEO, and Technology teams.
• Strong command of agency workflows, capacity planning, resource management, utilization, forecasting, and delivery operations.
• Experience partnering with Finance on profitability, labor costs, contractor spend, staffing, forecasting, and margins.
• A working understanding of paid media, performance measurement, analytics, attribution, and full-funnel strategy.
• A track record of improving systems, processes, accountability, and organizational performance during growth or change.
• Executive presence with clear written, verbal, client-facing, and change-leadership communication skills.
• Experience implementing AI-enabled workflows, automation, or technology-enabled operations is strongly preferred.
• EOS familiarity is a plus. Jewelry, luxury, retail, or multi-location business experience is also a plus.

How You Show Up at Loudr

At Loudr, there is no spectator section. We row together.

Communicative

Creates clarity, visibility, and alignment. Says the thing that needs to be said and makes sure people understand the why.

Tenacious

Takes on complex challenges, stays with them, and turns good intentions into meaningful solutions.

Versatile

Moves confidently across disciplines, clients, systems, and changing priorities without losing focus.

Dedicated

Owns Loudr’s operational health, client outcomes, and delivery success as if they were personal.

Loudr

Brings energy, courage, and a company-first mindset. Makes the whole agency better, not only their own lane.

Why Loudr

This is a rare chance to join a company with a strong foundation, an ambitious future, and meaningful room to build. You will have a voice, a mandate, direct access to executive leadership, and the opportunity to leave your mark on how Loudr thinks, works, leads, and delivers for years to come.

The right person will help us build something amazing: an agency that grows boldly, operates intelligently, delivers exceptionally, and never loses its humanity.

• About Company ---