LN Concerts, Sr. Director of Operations - VIP Nation

Job Summary

Who Are We?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. WHO ARE YOU? Passionate and motivated.

Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB VIP Nation is Live Nation's premium fan experience business, designing and delivering VIP packages, meet-and-greets, hospitality, and exclusive merchandise for artists and tours worldwide.

Reporting to the SVP, VIP Nation, the Sr Director, Operations is the senior operating leader of the division and second-in-command to the SVP, accountable for how the business runs: its processes, its infrastructure, its supply chain, and its people. This is a build role. VIP Nation has grown on the strength of exceptional show execution, and its next phase of growth requires a professional operating foundation underneath it.

The Sr Director, Operations will take a clear-eyed inventory of the current state of the business, then design and implement the systems, standards, and organizational structure needed to replace manual, individually held workflows with repeatable processes that scale.

The SVP, VIP Nation leads the business, owns its vision and commercial direction, and is the division's primary voice with artists, management, and internal leadership.

This role carries a high degree of delegated authority over how the business operates day to day, and making that balance work requires exceptional partnership and communication: operating decisively while keeping the SVP fully apprised, aligning ahead of consequential decisions, surfacing issues early rather than after the fact, and ensuring the SVP is never surprised by something happening inside her business.

Success is measured by operational reliability, margin improvement, the quality and consistency of the fan and artist experience, and the strength, clarity, and retention of the team.

WHAT THIS ROLE WILL DO Operational Efficiency Own the day-to-day operating cadence of VIP Nation - planning calendars, reporting rhythms, decision rights, and escalation paths - and establish and monitor, with the SVP, the key performance indicators covering operational efficiency, fulfillment accuracy, cost, fan satisfaction, and organizational health.

Maintain a disciplined communication rhythm with the SVP, including regular operating reviews, clear escalation of risks and issues, and visibility into the decisions being made across the department. Conduct a structured assessment of the current state of the business - what exists, what is working, what is duplicative, and what is at risk - and present a prioritized roadmap to the SVP and executive leadership.

Own the supply chain and logistics strategy for VIP programs - sourcing, production, inventory, freight, warehousing, and delivery to venue - setting the direction and standards, strengthening vendor agreements and service-level expectations, while leading and coordinating the existing team and partners who execute it.

Institute service-level standards and quality controls across every VIP program so on-site execution matches what was sold to the fan, the artist, and the tour, and build a post-show and post-tour review process that converts lessons learned into documented standards. Document the standard operating procedures, templates, and process maps required for the business to be audited, handed off, and replicated as it grows.

Leadership Lead the functional teams responsible for program operations, fulfillment, logistics, vendor management, and business systems in coordination with the SVP. Establish clear roles, workload planning, and accountability across the department, and build manager capability so the business is not dependent on a small number of individuals.

Assess talent across the division, identify capability gaps, and lead recruitment, development, and succession planning to build a durable leadership bench. Partner with Human Resources, Legal, Finance, and Risk to ensure the division operates cleanly within Live Nation policy and controls, including contracting, approvals, travel, and safety.

Technology Lead the modernization of the division's infrastructure, replacing manual, spreadsheet-dependent processes with integrated systems for order management, inventory, fulfillment, CRM, and reporting.

Create a single source of truth for VIP Nation data and reporting that gives leadership real-time visibility into sales, fulfillment accuracy, cost, and fan satisfaction - built to work with the platforms, data infrastructure, and tools already in place at Live Nation rather than standing up parallel systems alongside them.

WHAT THIS PERSON WILL BRING 8+ years of progressive operations leadership, including experience as a head of operations or senior second-in-command of a multi-market business. Background in live entertainment, touring, premium hospitality, experiential marketing, e-commerce, or consumer products - any environment combining live deadlines with physical fulfillment.

Demonstrated record of taking a fast-growing business from ad hoc execution to a scaled, process-driven operating model. Deep supply chain and logistics expertise - sourcing, production, inventory, freight, warehousing, and fulfillment at scale - together with proven vendor and contract management, including negotiating master agreements, consolidating spend, and holding third parties to measurable service levels.

Experience selecting and implementing business systems (ERP, order management, inventory, CRM, or comparable platforms), with a clear understanding that the hard part is changing how people work, not buying the software. Strong financial acumen, including P&L exposure, budgeting, unit economics, and margin optimization, and the ability to partner effectively with finance leadership.

Exceptional partnership skills, able to take ownership of an operation, drive change quickly, and keep the business leader and established team closely aligned throughout. Credibility with both commercial and creative stakeholders - able to hold an operational line with artists, management, promoters, and internal leadership without slowing the business down.

Highly analytical and data-fluent, with advanced Excel and command of reporting and business intelligence tools, and the ability to build a business case for investment. Sound judgment, a collaborative leadership style, and the ability to drive timely, effective execution in a high-volume, deadline-critical live events environment; availability to travel, including show-site and peak-season travel.

Bachelor's degree required; MBA or equivalent senior operating experience a plus. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. #LI-JS1 #LI-Hybrid ---------- The expected compensation for this position is: $216,000.00 USD - $270,000.00 USD Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.