Amerilife
Direct Workday career site

Help Desk Analyst

Location
Clearwater, FL
Listed
Today

Job Summary

The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.

Duties/Responsibilities

  • Setup and support of iPad iOS
  • Setup and support of Microsoft Surface tablets
  • End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
  • Administration support of AgentXcelerator online agent platform - including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting.
  • Administration of VUE platform for user account setup and activation

Qualifications

  • Proficiency with web browsers/settings on multiple devices

Knowledge Skills, and Abilities

  • Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
  • Excellent communication and customer relation skills.
  • Trouble shooting pc and iOS
  • Experience with Apple iOS setup and deployment
  • Knowledge of Mobile Device Management (MDM) software
  • Knowledge of VUE platform
  • A positive 'can do' attitude

Pay and benefits

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Read the original posting

From Amerilife's careers page, first listed on Rolev.ai on November 15, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

Rolev.ai is a job search and application tool for US job seekers. For this Help Desk Analyst role at Amerilife, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.

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Common questions

Where is the Help Desk Analyst job at Amerilife located?

This Help Desk Analyst position at Amerilife is located in Clearwater, FL. Always check Amerilife's application page for specific state eligibility or relocation policies.

How do I apply for the Help Desk Analyst position at Amerilife?

This listing links directly to Amerilife's Workday application page. You can apply directly on Amerilife's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.