Help Desk Support

About the role

• Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload.
• Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files.
• Maintain process and communication with Engineering and other supporting departments.
• Process disposal requests from campus locations.
• Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload.
• Assist with the LOB refresh project of 1000 devices a month.
• This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US.

Qualifications & Requirements

This will be a First Shift Position

The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs.

• Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool).
• Demonstrate advanced hardware knowledge.
• Demonstrate working knowledge of SCCM Environment and LOB build images.
• Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required.
• Knowledge of Remedy, and IT Asset Management are desirable.