Help Desk Support
- Location
- Rocklin, CA
- Listed
- Today
About the role
- Provide first level support for all end-users.
- Troubleshoot and resolve hardware, software and voice/data communication systems issues.
- Escalate calls when appropriate.
- Write concise, informative tickets.
- Follow up on all tickets in a timely manner and follow through to resolution.
Qualifications & Requirements
Skill Set
- Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
- Excellent customer service, verbal and written communication skills are a must.
- The ability to multi-task, prioritize and work under pressure are required.
- Must be willing to work flexible hours when appropriate.
- Prior customer service, call center or help desk experience is required.
About the Company
Mindlance is a national recruiting company which partners with many of the leading employers across the country.
Additional Information: Thanks & Regards
Praveen K. Paila
From Mindlance's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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More at Mindlance
All Mindlance jobsCommon questions
Where is the Help Desk Support job at Mindlance located?
This Help Desk Support position at Mindlance is located in Rocklin, CA. Always check Mindlance's application page for specific state eligibility or relocation policies.
How do I apply for the Help Desk Support position at Mindlance?
This listing links directly to Mindlance's SmartRecruiters application page. You can apply directly on Mindlance's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.