HELP DESK ANALYST
- Location
- Dallas, TX
- Listed
- Today
About the role
Hours of Work: 9p - 730a
Days Of Week: Sunday - Wednesday
About the role
Your Job
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems.
Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System
Your Job Requirements
- High School Diploma or Equivalent required.
- Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
- Related technical school or military experience accepted.
- Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
- 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
- Previous experience in Healthcare Information Services preferred.
- Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
- Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
- Customer service oriented with demonstrated skills in service recovery.
- Ability to work any hours to support 24 × 7 operations.
- Availability to travel between campuses
Your Job Responsibilities
- Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
- Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
- Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
- Maintain highly accurate trouble ticket entries in the Help Desk software system
- Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support.
Additional information
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness.
Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others.
Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
- Great Place to Work Certified 2026-2027
- Glassdoor's Best Places to Work 2025 & 2026
- Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
- TIME's Best Companies for Future Leaders 2025 & 2026
- Newsweek's America's Most Admired Workplaces 2026
- Glassdoor's Best-Led Companies 2025
- Fortune Best Workplaces in Health Care 2025
- Military Friendly Gold Employer 2025
- Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
- Newsweek's Americas Greatest Workplaces 2025
From Methodist Health System's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this HELP DESK ANALYST role at Methodist Health System, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Help Desk Associate, Bureau of Early InterventionCity of New York · Long Island City, NY · $46.5k – $53.5k/yr
- Help Desk AnalystJackson Lewis · United States
- Help Desk AssociateALO · Las Vegas, NV
- Help Desk AnalystCook Systems · Memphis, TN
- Help DeskInfojini Inc. · Washington, DC
- Help Desk AnalystUChicago · Chicago, IL
Common questions
Where is the HELP DESK ANALYST job at Methodist Health System located?
This HELP DESK ANALYST position at Methodist Health System is located in Dallas, TX. Always check Methodist Health System's application page for specific state eligibility or relocation policies.
How do I apply for the HELP DESK ANALYST position at Methodist Health System?
This listing links directly to Methodist Health System's Workday application page. You can apply directly on Methodist Health System's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.