HELP DESK

About the role

• Title: 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm)
• Location: Washington, DC (locals only)
• Duration: 12 months contract position

Client: Direct Client Job Description

• The contractor is required have:-
• 1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
• 2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
• 3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
• 4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
• 5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources.
• 6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
• 7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
• 8.Demonstrated analytical and problem solving skills.
• 9.Strong interpersonal and communication skills who can work with people at various levels of the organization.

Desired Skills

• *BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE
• *HDI or SDI Certification is PREFERABLE
• Thanks & Regards,Anthony Vance

Additional Information

All your information will be kept confidential according to EEO guidelines.