Help Desk Support
- Location
- Dallas, TX
- Listed
- Yesterday
About the role
- Service performance and availability monitoring
- Active Directory account creation
- Data backup and
- Desktop software installs
- Emergency notifications and escalations
- Troubleshoots end-user hardware and software related issues
- Provides superior customer service
Remote Desktop Support.
Answer Service Desk/Help Desk calls
Working service tickets
Qualifications & Requirements
Skills/Experience
- Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
- Strong electro-mechanical aptitude
- Experience using logic and methods to solve difficult problems with effective solutions
- Experience finding hidden problems
- A+
- MCP or MCAS or MOS certification
- Strong at honest analysis, and finding hidden answers to problems.
- Strong customer service communication skills
- Preferences: ITIL
Additional Information
All your information will be kept confidential according to EEO guidelines.
From Infojini Inc.'s careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
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More at Infojini Inc.
All Infojini Inc jobsCommon questions
Where is the Help Desk Support job at Infojini Inc. located?
This Help Desk Support position at Infojini Inc. is located in Dallas, TX. Always check Infojini Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the Help Desk Support position at Infojini Inc.?
This listing links directly to Infojini Inc.'s SmartRecruiters application page. You can apply directly on Infojini Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.