Help Desk Analyst
- Location
- Phoenix, AZ · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- Associate degree
- Listed
- 30 days ago
Skills & highlights for this role
- state driver's license
- ticket management systems
- Windows operating systems
- basic desktop and laptop troubleshooting
Also useful
- basic wireless networking
Job duties
- Receives calls, emails, and web inquiries for end users and other external Help Desks
- Tracks and logs inquiries into a ticket management database; classifies tickets according to severity classifications
- Ensures customer contact and information is accurate on tickets
- Troubleshoots and provides solutions to frequently asked questions/requests
- Routes inquiries to appropriate teams for triage or resolution
- Updates and maintains databases
- Monitors internal customer help desk system
- Performs other duties appropriate to the assignment
Knowledge, skills and abilities (KSAS)
Knowledge of
- General vendor technologies
- Customer service principles
- Personal computers and common computer software applications
- General functional characteristics and capabilities of operating systems for Windows
- Basic wireless networking functionality and capability
- Basic desktop and laptop support and troubleshooting
Skill in
- Verbal and written communication
- Establishing and maintaining interpersonal relationships
- Time management and organization
- Prioritization
- Taking a customer-centric approach to troubleshooting
Ability to
- Synthesize feedback and adjust accordingly
- Take initiative to research or seek customer feedback to improve service
- Meet strict deadlines
- Continuously participate in process improvement practices
Special selection factor(s)
- In-state travel may be required. May require possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
- Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Preferred qualification(s)
- Associate's degree
- Three to five (3-5) years’ experience at a help desk in tier 1 or tier 2 support
Qualifications
- Updates and maintains databases
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame
From vTech Solution's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Help Desk Analyst role at vTech Solution, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
Where is the Help Desk Analyst job at vTech Solution located?
This Help Desk Analyst position at vTech Solution is located in Phoenix, AZ (On-site). Always check vTech Solution's application page for specific state eligibility or relocation policies.
What qualifications are required for Help Desk Analyst at vTech Solution?
For the Help Desk Analyst role, vTech Solution highlights a associate degree; experience with ticket management systems, Windows operating systems, basic desktop and laptop troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Help Desk Analyst position at vTech Solution?
This listing links directly to vTech Solution's SmartRecruiters application page. You can apply directly on vTech Solution's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.