Concept Plus
Government & Public SectorDirect Rippling career site

User Support Specialist

Location
Remote (US)
Job type
Full-time
Level
Mid-level
Experience
2+ years
Listed
30 days ago

Skills & highlights for this role

  • US citizenship
  • Jira
  • Jira Service Management
  • help desk support
  • MS Office Suite

Also useful

  • security clearance

Stated benefits & perks

  • Health
  • Dental
  • Vision
  • Pto
  • Tuition

About the role

Concept Plus is seeking a User Support Specialist to provide Tier 1 and 2 user support and escalate Tier 3 issues for the Scrum team supporting the KDSS platform. Run calls for status updates.

What you'll do

  • Work as part of a Scrum team. · Provide Tier 1 and Tier 2 user support, escalating Tier 3 issues to the Scrum team for resolution; engage functional SMEs to help resolve user issues.
  • Act as the first point of contact for user questions and issues, receiving support and guidance from the Functional Lead.
  • Support system testing during downtime and provide technical writing support as needed.
  • Support testing and documentation activities during downtime from resolving helpdesk inquiries

Required Qualifications

  • US Citizen
  • Knowledge and experience in Agile methodologies.
  • Experienced using Atlassian tools, including Jira and Jira Service Management (JSM).
  • Proficient in MS Office Suite (Word, Excel, Outlook, Teams, Project).
  • 2+ years of Help Desk Support experience.
  • Ability to communicate effectively, both orally and in writing

Preferred Qualifications

  • Active security clearance.
  • Prior DoW/USAF experience
  • About Company ---

About Concept Plus

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

Equal opportunity and legal notices

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.

Read the original posting

From Concept Plus's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the User Support Specialist job at Concept Plus located?

Yes, this User Support Specialist opening at Concept Plus is listed as Remote (US). Always check Concept Plus's application page for specific state eligibility or relocation policies.

What qualifications are required for User Support Specialist at Concept Plus?

For the User Support Specialist role, Concept Plus highlights 2+ years of relevant experience; experience with Jira, Jira Service Management, help desk support, MS Office Suite. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the User Support Specialist position at Concept Plus?

This listing links directly to Concept Plus's Rippling application page. You can apply directly on Concept Plus's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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