Help Desk Associate, Bureau of Early Intervention
- Pay
- $46,503 – $53,479 per year
- Location
- Long Island City, NY
- Listed
- 4 days ago
About the role
Open to candidates who are permanent
Position Summary
Reporting to the Help Desk Supervisor and under the supervision of the Director of EI Systems, the Help Desk Associate will provide support to New York City Early Intervention providers by monitoring the submission of evaluations, consulting with borough offices to resolve complex issues that may affect timely delivery of service, providing technical assistance to EI Hub internal and external users, processing actions in the EI Hub, and working closely with external stakeholders to ensure continuity of service delivery.
Job Duties and Responsibilities
- Respond to requests for technical assistance "live", via phone, electronically related to the program database. Advise users of the appropriate action/s to follow.
- Complete data entry activities for the timely submission of case information into appropriate program databases.
- Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
- Research and resolve billing issues using the program database and other available resources.
- Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
- Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database
- Complete special projects as assigned.
Preferred Skills
- Excellent telephone, computer and writing skills. Additionally, possess good communication, organizational skills; the ability to work under pressure and meet deadlines is a plus.
- Accurately type 45 wpm.
- Proficient in Microsoft Office: Excel, Word, Outlook.
Why you should work for us
- Benefits: City employees are entitled to unmatched benefits such as:
- o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
- o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
- o a public sector defined benefit pension plan with steady monthly payments in retirement.
- o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Additional information
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.
We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.
As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Equal opportunity and legal notices
The Early Intervention Program (EIP) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program.
Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or.
From City of New York's careers page, first listed on Rolev.ai on November 7, 2026. Rolev.ai is not the employer.
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What is the salary for the Help Desk Associate, Bureau of Early Intervention role at City of New York?
The Help Desk Associate, Bureau of Early Intervention posting at City of New York states compensation of $46,503 – $53,479 per year. Final pay may depend on location, experience, and interview evaluation on City of New York's official career site.
Where is the Help Desk Associate, Bureau of Early Intervention job at City of New York located?
This Help Desk Associate, Bureau of Early Intervention position at City of New York is located in Long Island City, NY. Always check City of New York's application page for specific state eligibility or relocation policies.
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This listing links directly to City of New York's SmartRecruiters application page. You can apply directly on City of New York's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.