Help Desk
- Location
- Irving, TX · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- technical troubleshooting
- customer service
- Outlook support
- password reset
About the role
Hours: 8 – 5, Monday through Friday. The center is open 7:00 – 7:00 so some overtime might be required.
Duties
- Answer phones, answer emails, provide basic technical support to council, such as connectivity, Outlook, proprietary software, password reset.
- Customer base: Mostly employees that belong to the national office or our individual councils throughout the country. Some volunteer support is required.
Requirements
Should have an excellent voice on the phone, great customer service skills, decent spelling and grammatical skills, troubleshooting, typing – 45 wpm.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Work for one of the nation's largest and most prominent values-based youth development organizations. The non-profit company provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.
For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes — and, through over a century of experience, knows — that helping youth is a key to building a more conscientious, responsible, and productive society.
From ettain group's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Help Desk role at ettain group, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Help Desk job at ettain group located?
This Help Desk position at ettain group is located in Irving, TX (On-site). Always check ettain group's application page for specific state eligibility or relocation policies.
What qualifications are required for Help Desk at ettain group?
For the Help Desk role, ettain group highlights experience with technical troubleshooting, customer service, Outlook support, password reset. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Help Desk position at ettain group?
This listing links directly to ettain group's SmartRecruiters application page. You can apply directly on ettain group's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.