Help Desk Tech - DAYS - TS/SCI with Polygraph

About the role

• Type of Requisition: Regular
• Clearance Level Must Currently Possess: Top Secret/SCI
• Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
• Public Trust/Other Required: None
• Job Family: Technical Support Services

Job Qualifications

• Skills: Customer Service, Help Desk Support, Troubleshooting
• Certifications: Security+, CE - Comptia Security+ - Comptia Security+
• Experience: 4 + years of related experience
• US Citizenship Required: Yes

About the role

Help Desk Technician

Days

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

How a Help Desk Technician Will Make an Impact

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Required Education and Experience*

• Technical Training, Certification(s) or Degree

Required Certifications

• Security+ CE
• PWS 9.1 (ITIL, A+, HDI-CSR, MS 365)

• TS/SCI with Polygraph Required; US Citizenship Required
• Location: Customer Site

Gdit Is Your Place

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Pay and benefits

The likely hourly rate for this position is between $26.83 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

• Scheduled Weekly Hours: 40
• Travel Required: None
• Telecommuting Options: Onsite

USA Co

Colorado Springs - 8610 Explorer Dr (COC036)

Total Rewards at Gdit

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.