Helpdesk Support/ Call Center

About the role

We are looking for Helpdesk Support/ Call Center in Denver, CO for 6+ months contract position.

Please refer someone else if you are not available at this time or you are not right match for this job opportunity. We have great Referral Bonus up to $2500!!! Please don't miss to refer someone who are looking for projects.

• Job details mentioned below-
• Title: Helpdesk Support/ Call Center
• Location: Denver, CO
• Duration: 6+ months
• Client: Direct Client

Primary Responsibilities include the following

• Answer incoming calls timely and accurately
• Answers inquires by clarifying desired information, researching, locating and providing information
• Resolves customers issues and concerns
• Creates and maintains knowledge articles
• Provide technical assistance to the customer (Examples)
• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity
• PEAK navigation
• Enter information obtained from the call into a customer relationship management tool
• Utilize the IVR/ACD for incoming and outgoing calls
• Follow communication scripts when handling different topics
• Meet personal/team qualitative and quantitative targets

Minimum Requirements

• Minimum of 1 year of experience in a call center
• Strong phone and verbal communication skills along with active listening skills
• Familiarity with CRM Systems
• Experience using IVR/ACD (Five9, Cisco, etc)

Desired/Preferred Experience & Qualifications

• Understanding of a government environment and data governance
• Proficiency in Spanish is highly desired

Additional Information

All your information will be kept confidential according to EEO guidelines.