Hospitality Associate

Job Functions

• Manage and confirm several large meeting rooms.
• Meet with the clients to confirm logistics and conduct walkthroughs of the space.
• Capture data and report customer interactions.
• Capturing information on IT, Facilities, Meeting Support, and Catering regarding the event.
• Issue SEF's (special event forms) to the staff detailing meeting and event logistics.
• Participate in weekly events meetings and provide information to staff about the events coming up.
• Reports Runs daily set up worksheet reports Create weekly event sheets Create weekly/monthly rooms usage reports.
• Check with clients daily before their meeting/event starts to make sure they have everything they need.
• Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Coordinate catering and meeting requirements on the ground with Executive Assistants and Centralized Space Management Team.

Position Requirements/Experience/ Education

• High School Diploma
• 2-3 years' experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level.
• Maintain an elevated level of professional appearance and demeanor
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Competencies

• Client first mentality
• Demonstrates accuracy and attention to detail
• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
• Solid decision-making skills within the scope of the position
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills are necessary.
• Actively listen and identify both spoken and unspoken needs
• Ability to use technology
• Prioritizing, flexibility, adaptability

Pay and benefits

The Compensation range for this role is 22.00 to 24.60 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• #INDHP

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.