Hotel House Attendant

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

What you will have an opportunity to do

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.

Cambria Hotel Austin Downtown is looking for a individual with great attention to detail to join our housekeeping team as a House Person. The ideal candidate creates a memorable experience for our guests through their attention to detail and care that they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the "Heart of the House" and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!

The primary responsibilities of the Housekeeping Houseperson include but are not limited to:

• Engaging with guests to ensure their stay is going well
• Responsible for the overall cleanliness of assigned floors (i.e., vacuuming, buffing, etc.) while ensuring a clean environment for our guests.
• Assist the Housekeeping team with upkeep of supplies, delivery of linen, paper products, and assist with cleaning as needed.
• Communicate with Supervisor throughout shift to be aware of the work.
• Perform duties of room attendant when necessary.
• Help the room attendants with the heavy lifting when cleaning of rooms.
• Restocking of guest floor supply closets, to include linen, supplies, amenities, and any other supplies as needed by the housekeeping team.
• Clean all internal offices, emptying trash, vacuuming and dusting.
• Responsible for delivery of guest amenities and housekeeping deliveries when assigned.
• Respond appropriately to guest and associate inquiries to ensure total guest satisfaction.

What are we looking for?

• Previous professional housekeeping experience required.
• Hotel Housekeeping experience preferred
• This position requires considerable physical activity, including heavy lifting, on a continuous basis throughout the shift.
• Ability to lift, carry and position loads up to 50 lbs. regularly, unassisted.
• Frequent bending, standing, and walking throughout the shift.
• Must be able to perform repetitive tasks and handle physical labor.
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively with guests and staff.
• Ability to move, traverse, position self to reach corners on floors and high places.
• Ability to observe emergency conditions, including detect odors.
• Ability to position and navigate carts weighing up to 100 lbs. in tight spaces.
• Ability to operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.